Dental Office Receptionist certificate

Credential Certificate
Tuition $5,300*
Start Date Sept, 2016
Duration 4 months (full-time)
Campus Abbotsford Clearbrook centre
Days & Times Mon-Thurs
9 am-3:30 pm

*NOTE: Course packs, books and other supplies are an additional expense and can be purchased through the UFV Bookstore.

The Dental Office Receptionists (DOR) certificate qualifies graduates for administrative support positions in a variety of professional dental care settings, including general dental practitioners, dental specialists, dental suppliers, and insurance companies. DORs are patient experience specialists and serve as the central communication contact between patients and other members of the dental practice team. They are skilled in dental office procedures, billing software, and dental insurance claims.

UFV’s DOR certificate program offers students the most current industry knowledge and practical skills so that upon graduation, our students are job ready. This challenging career can be both personally and financially rewarding.

Upon successful completion of the Dental Office Receptionist certificate, students may also continue their studies into the Dental Office Manager program.

Step 1 - Admission Requirements

As a candidate for the program, you must submit the following documents:

  1. A UFV application form (no application fee required) online
  2. Proof of Grade 12 graduation or equivalent
  3. Proof of 30 net words per minute typing speed (for testing, contact Valley Personnel at 604-859-6511)
  4. Proof of English 12 with a final grade of C+ or higher.  If you do not have a C+ or higher in English 12, you may write a Composition Placement Test (CPT) at our main campus with a completed score of 48 or higher.  To write the CPT, register in advance through the Office of the Registrar (OReg) at any UFV campus.

Submit your complete application package to the Office of the Registrar (OReg).

This program is eligible for student financial aid.
Financial Aid

UFV Bookstore

Step 2 - Application Review

Your application package will be reviewed by the Continuing Education department. If admission requirements 1-4 above are met, you will be contacted for a personal interview with the instructor. You will also be required to undergo a criminal check.

One you receive a formal acceptace letter into the program, you may register. Fees are due at the time of registration.

Program Information

UFV’s Dental Office Receptionist certificate program will prepare you to work as a key member of a dental practice team. You will gain a full understanding of the demands of the job and will gain a comprehensive knowledge of dental practice, including understanding British Columbia’s dental fee guides, service codes, insurance company guidelines, billing procedures, and dental payment plans. You will also learn how to prepare and manage estimates and become skilled in general dental office procedures.

The program is comprised of nine modules that include a combination of theory and practice-related exercises before participating in a two-week dental office practicum placement. The practicum is followed by a one-week in-class final program review. The nine modules are:

  • Communication
  • Dental Terminology
  • Insurance
  • Treatment and Payment Plans
  • Computer Skills
  • Practicum Orientation
  • Dental Office Procedures
  • Practicum
  • Review

You will receive a letter grade mark for the program that is comprised of classroom participation, assignments, study projects, practicum, and examination results. You must achieve an 80 percent grade average and attendance of 90 percent in each area to earn the certificate credential. Letter grades are awarded; students, if they choose, can order and pay for official transcripts upon completion of the entire program. Practicum There is a two-week practicum component that must be taken immediately following the successful completion of the program theory modules. You will be responsible for your own transportation to your practicum site.

Who knows more about the role of a dental office receptionist than those who are currently working in the industry? Not only do our instructors have high academic qualifications, but they are also current, successful practitioners of the ideas they will be sharing with you. They are committed instructors who are passionate about communicating their knowledge and cultivating enthusiasm in their students.



In addition to a selection of Continuing Education courses and certificate programs, UFV offers master’s, bachelor’s, and associate degree programs as well as diplomas, trades certification, and other specialty certificate programs. For more information about programs at UFV please visit our homepage at You may then be interested in contacting Student Services at 1-888-504-7441 to arrange a tour, attend a Becoming a Student info session, connect with an educational advisor, or arrange for career counseling.

updated Oct 16, 2015

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