Dental Office Receptionist certificate program

Program Contact:
Heather Chapman
Telephone: 604-864-4626

Credential Certificate
Duration 14 weeks (Full-time)
Campus Clearbrook centre
Schedule Monday - Thursday
9 am - 3:30 pm
Program Start September

Why study to become a dental office receptionist?
How will UFV prepare me for my career?
What will I learn?
Are there opportunities for practical experiences?
Where will my courses be delivered?
Can I take this program part time? 
What do I need to get in?
How will I be evaluated?
I'm interested. When should I apply?
How much will it cost?
Sounds great. What do I do next?
Can I speak with someone about my options?

"Students are well prepared to work in an exciting, fast-paced environment as a dental team professional. Exceptional skills in patient care, clinical terminology, dental software, and office administration provide a strong foundation for success."

- Brenda Molnar, UFV Dental Office Receptionist Instructor

*Please note: Course packs, books and other supplies are an additional expense and can be sourced through the UFV Bookstore.

Why study to become a dental office receptionist?
You have great communication skills, work well with people, and like working in an office environment. But you want a role that’s challenging and makes a difference. UFV’s Dental Office Receptionist program will qualify you for a challenging job with flexible hours, the chance to work with the public, and good remuneration for your time.

 How will UFV prepare me for my career?
UFV’s Dental Office Receptionist certificate program will teach you the inner workings of a busy dental office. You’ll come away with a full understanding of the demands of the job and will be well-grounded in such essentials such as understanding B.C.’s dental fee guides, codes, insurance company guidelines, billing procedures, and dental payment plans. You’ll also learn how to deal with estimates and about general dental office procedures.

What will I learn?
Topics covered include the following.

  • the role and responsibilities of the dental receptionist
  • familiarization of tooth anatomy, dental terminology, and dental procedures
  • understanding of dental fee guides, codes, insurance companies, and billing procedures
  • management of dental payment plans and estimates
  • booking and maintaining dental appointments and recall system
  • dental office procedures
  • working knowledge of dental computer software
  • effective oral and written communication skills

Are there opportunities for practical experiences?
There are two components that involve clinical placement. The first is two days in length and occurs after the clinical portion of the program. The second clinical placement immediately follows the administration component. You must successfully complete the theory components before you can be assigned the second clinical placement.

Where will my courses be delivered?
While most of your classes will take place at the Clearbrook Center in Abbotsford, you will be required to participate in a clinical placement within the Fraser Valley region, and will be responsible for your own transportation to your clinical placement sites.

Can I take this program part-time?
Sorry, no. This is an intensive 14-week, full-time program. Classes are scheduled on Mondays to Thursdays, 9 a.m. to 3:30 p.m. You are expected to attend class for 12 weeks and then participate in a two-week clinical placement. The program begins in the Fall. In addition to classroom activities, you will be required to study and prepare assignments outside of class for an additional six to eight hours a week.

What do I need to get in?
As a candidate for this program, you must meet the following entrance requirements:

  • Grade 12 or equivalent
  • strong written and verbal English skills, and a CS Assessment
  • 30 wpm verified typing speed
  • willingness to undergo a criminal record check to participate in a practicum placement
  • successful interview with the program instructor in which personal suitability will be assessed

How will I be evaluated?
As a dental office receptionist student, you will be evaluated on classroom participation, classroom assignments, study projects, clinical placements, and by examination for each module. You must maintain a grade percentage of 85 percent, and an attendance record of 90 percent to participate in the clinical placement. Successful completion of both theory and clinical placement must be achieved to obtain your certificate.

Course outline

Title Hours
Communication 16
Dental Terminology 72
Insurance 24
Treatment and Payment Plan 12
Computer Skills  100
Practicum Orientation  16
Core Program 40
Final Practicum 80

Total Hours


 *hours are approximate

I’m interested. When should I apply?
The program begins in the Fall semester and your application should be received by January 31 of that year. Applications received after this deadline will be considered if space is still available in the program. 

How much will it cost?
This program tuition is $5,000.00. Books, course packs, supplies, and other expenses are an additional charge to the tuition costs, and add up to approximately $350. Keep in mind that fees and book prices may change. You may be eligible for the student loan or bursary program.

To find out more, visit the UFV Financial Aid and Awards office, which facilitates the disbursement each year of about $12 million in federal and provincial student loans, grants, bursaries, scholarships, and awards to UFV students.  A helpful budget planning worksheet is available online at .

Sounds great. What do I do next?
To download the application form, follow this link: UFV's admission for application‌. No application fee is required. In order to be considered a complete application, the following required documentation must be attached to your application forms and submitted to the Continuing Studies department:

  1. Proof of high school graduation or equivalent.
  2. A CS Assessment 
  3. A typing certificate showing a speed of at least 30 wpm. Please note this certificate must be administered by an independent agent. We cannot accept results from an online testing site.

Applicants will be considered for the program based on their complete application status, in date order. Following receipt of your complete application, you will be contacted for an interview with the instructor. A successful interview is required for acceptance into the program. Upon acceptance into the program, registration details will be mailed to you. Fees are due at the time of registration.

Can I speak with someone about my options?
We want to hear from you. For more information, contact Heather Chapman at the Continuing Studies department at 604-864-4626, or toll-free 1-888-504-7441, local 4626  or .

Meet your Instructor:

l‌ast updated February 2013


General Information:

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