Technical Requirements

Internet Connections to UFV Online

You should verify that your Internet connection is fast enough to support Blackboard. Wired connections (both on campus and at home) are strongly recommended for critical tasks such as exams, quizzes and assignments. Students might have problems when they do those critical tasks with wireless connections. Faculty might also have problems when they upload files with wireless connections. Students can use the student labs' computers on campus or their own computers for wired connections. If you need to use wireless connections, please use EduRoam or secured wireless connections only. Please do not rely on wireless connections in public places such as coffee shops, malls and grocery stores. Online courses may require you to download/upload large files and often include streaming audio and video, both of which require faster connections.

  • UFV student lab computers or faculty office computers with wired connections: the best option.
  • Cable, DSL or ADSL (Shaw, TelUs, Rogers, etc) with wired connections: the second best option.
  • EduRoam, Cable, DSL or ADSL (Shaw, TelUs, Rogers, etc) with secured wireless connections: the third best option.
  • Satellite (such as Hughes Net) will work, but you will encounter a latency (a delay) between the satellite connection and Blackboard.
  • Dial-up: You should not rely on dial-up while taking a course through eLearning. You may still use Blackboard. However, you will encounter difficulties when loading pages, especially during peak usage times. You will also find that both audio and video playback can be very choppy. Additionally, downloading or uploading assignments may take a long time.

Hardware Minimum Requirements for Blackboard

  • 1.5 GHz CPU or greater with minimum of 1GB RAM
  • Network adapter: LAN (Ethernet) or secured wireless (WiFi with a secured connection)
  • DSL or Cable broadband Internet (Dial up not compatible)
  • CD/DVD drive and speakers may be required; refer to course requirements

Mobile devices includes Andriod, Blackberry, iPhone, iPod Touch & iPad

Before deciding to downloading mobile app. The purpose of this mobile application is to keep up-to-date with communications and content posted to a Blackboard course, and doesn't offer the full range of features. Depending on the course, some learning objects will not display or play properly.


Blackboard Mobile app for Android

Blackboard Mobile app for iPhone, iPod, iPad

Blackboard Mobile for Blackberry

Operating Systems, Web Browsers

It is very important that you use a certified or compatible Web browser when viewing and working in Blackboard so that information and course tools display correctly.

Blackboard Learn Browser Compatibility Check

Other browser considerations

  • Google Chrome has Java-related issues in Blackboard. Please try to use another browser such Firefox (Widnows and Mac), Internet Explorer (Windows) and Safari (Mac)
  • Turn off pop-up blockers when using Blackboard, or provide an exception for your institution's Blackboard Web site (URL). Often, you will have two pop-up blockers: one within your browser and one within a search toolbar like Google or Yahoo.
  • JavaScript and Cookies must be enabled on any browser.
  • Blackboard is not compatible with the AOL browser. If you use the AOL service to connect to the Internet, download and install a certified or compatible browser listed in the above matrix. Once connected to the Internet, minimize your AOL browser, and then open the other browser to access Blackboard.

Be sure to review the recommended plug-in information below and download as appropriate.

Browser plug-ins

Sometimes, you may need additional software to view and listen to instructional content within your course. For instance, your instructor may upload an audio file for you to listen to, or a video clip for you to watch. The browser you currently use to access Blackboard may not always have the required software, or "plug-in", to properly play such audio and video files.

This folder contains the most commonly used plug-ins, and they are free to download. Click the folder title above to access the plug-ins. Before downloading any of the plug-ins provided, please check with your instructor or your institution's technology coordinator to see which plug-ins they may recommend.

‌Adobe Acrobat Reader allows you to view and print PDF (Portable Document Format) files.Click on the link to begin the download and install process. A new browser window will open. Be sure to uncheck any unwanted tool bars or other add-ons before you download the plug-in. Please Note: Deselect where it ask you to install Google Chrome. 



Some courses contain learning objects incorporating accompanied audio over slides using Adobe Flash player.


Apple QuickTime Player for Windows allows you to play audio and video files online through your browser. 


Adobe Shockwave Player for Windows or Mac OS allows you to view dynamic and animated content on the Internet through your browser. 



Java for Windows or Mac OS allows you to use interactive objects including Kaltura Screen Player. Chrome users need to read this.


Microsoft Windows Media Player for Windows allows you to play audio and video files online through your browser. 


Real Networks RealPlayer for Windows for Windows allows you to play audio and video files online through your browser


Internet Connections to UFV Online

Request a Course Shell

myUFV Course Tools?

Can't Log In?

 Click here for help or:

Contact IT Service Desk


Regular Hours (Fall & Winter)
Mon-Thurs : 8am - 8pm
Friday : 8am - 4:30pm

Semester Breaks (Summer)
Mon-Fri : 8am - 4:30pm

Other Blackboard Issues?

Contact UFV Online


Regular Hours (Fall & Winter)
Mon-Thurs : 8am - 8pm
Friday : 8am - 4pm

Semester Breaks (Summer)
Mon-Thurs: 8am - 5pm
Friday : 8am - 4pm

Online Will Help You With:

Missing Courses
Course Related Questions
Quiz problems
All Other Blackboard Issues
Twitter Facebook Linkedin Flikr UFV on Google+ YouTube goUFV