Priority Access to Student Supports (P.A.S.S.) 

The Priority Access to Student Supports(P.A.S.S.) is an online service that enables instructors to identify and assist those students who are at risk of falling behind. Rather than simply "hoping" that students in difficulty will seek help, instructors are able to refer students for timely and targeted support from Student Services or others within the institution.

The system provides early intervention so small problems don’t turn into large problems. Similarly the P.A.S.S. program allows instructors to address student issues where more personal communication may not be possible. Sometimes instructors may be unaware of all the resources available which can help students, PASS brings all those resources together.

Some typical examples of indicators are:

  • deterioration in quality of work
  • disruptive behaviour in class
  • missed more than one assignment
  • no-show for three or more classes or sessions
  • underdeveloped study skills
  • student underprepared for course rigour
  • appears to be distressed
  • change in demeanour which may include anxiety, aggression, depression or distress
  • does not have materials to work in class
  • comments of concern from other students

Once an instructor checks-off his or her concerns, PASS will generate an email which will be received by the Student Services team. This team consists of members from Counseling, Educational Advising, Disability Resource Centre, and Financial Aid and Awards.

The team then identifies resources that can assist that student. Whether that means a learning strategies workshop, visiting Financial Aid and Awards or other available supports.

This information is then sent to the student via email or, where appropriate, the student is contacted by phone. The student is also encouraged to meet with the instructor to discuss their concerns. 

If you have any questions about PASS, please feel free to contact the team at:

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