Continuing Education

Management skills for supervisors

Customer Service Excellence

Cost: $105

You will build on your own experiences to identify the essential elements of outstanding customer service, develop strategies based on leading practices to provide your customers with a high level of service, and learn what is needed to develop lasting, value-added relationships with customers.

Chilliwack — Five Corners

Sep 30 | 80240, 1 session, Sat, 9 am–2:30 pm

Phone 1-888-823-8734 to register
Leadership & Managing Change

Cost: $275

Workplace change can create tension. So learn methods of addressing employee’s emotions as you manage the process of change—as well as how to communicate change and deal with resistance.

Abbotsford — Clearbrook Centre

Oct 16–Oct 30 | 80242, 5 sessions, Mon, Wed, 6:30–9:30 pm

Phone 1-888-823-8734 to register
Management Foundation

Cost: $275

This course provides an introduction to the key principles of management. You will examine different styles of management and identify your own style. Core values, beliefs, and ethics will also be examined. 

Abbotsford — Clearbrook Centre

Nov 14–Nov 28 | 80239, 5 sessions, Tue, Thu, 6:30–9:30 pm

Phone 1-888-823-8734 to register
Management and Team Building

Cost: $275

Explore the basic principles of working with small groups. Group member roles, the process of group formation, group dynamics, and group problem solving are also explored in this course.

Abbotsford — Clearbrook Centre

Dec 6–Dec 20 | 80241, 5 sessions, Mon, Wed, 6:30–9:30 pm

Phone 1-888-823-8734 to register
Marketing & Branding Your Business

Cost: $275

Marketing and branding are critical in maintaining a business. A strong brand is invaluable as the battle for customers intensifies day by day. This course equips you to research, define, and build your brand.

Abbotsford — Clearbrook Centre

Sep 12–Sept 26 | 80243, 5 sessions, Tue, Thu, 6:30–9:30 pm

Phone 1-888-823-8734 to register
Description

Registration for fall courses starts June 30

Earn a certificate to advance your career — or gain a new skill by taking a course. Choose now from UFV Continuing Education’s Fall 2017 options.

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