Dental Office Receptionist Certificate

Credential Certificate
Tuition *$5,300
Duration 15 weeks (full-time)
2017 Intakes September (Fall: Sep - Dec)
Campus Abbotsford Clearbrook Centre
Format In class
Days & Times Monday - Thursday
9:00am - 3:30pm

*Subject to change without notice. 

Course packs, books and other supplies are an additional expense and can be purchased through the UFV Bookstore.

Program Information

The Dental Office Receptionist (DOR) certificate qualifies graduates for administrative support positions in a variety of professional dental care settings, including general dental practitioners, dental specialists, dental suppliers, and insurance companies. DORs are patient experience specialists and serve as the central communication contact between patients and other members of the dental practice team. They are skilled in dental office procedures, billing software, and dental insurance claims.

Our graduates are able to take the skills they learn in our classrooms and apply it to a career which offers the potential for regular working hours and a steady income in a challenging and rewarding environment. UFV Continuing Education DOR graduates are currently working in dental offices across western Canada as well in various other administrative capacities.


89% of graduates gained employment upon certificate completion.

Graduates working in Abbotsford, Mission, Chilliwack, Langley, Maple Ridge, Surrey, Delta, Vancouver, Vancouver Island, Alberta, and one even moved to Australia and used her certificate to get a Dental Office Receptionist job there. 

What employers say:

"The Dental Office Receptionist grads are far better employees than their previous hires and the skills learned in the DOR program are very transferrable to their professions; even similar software procedures."

Program Objectives

Skills and knowledge covered include:

  • Role and responsibilities of the dental receptionist
  • Familiarization of tooth anatomy, dental terminology, and dental procedures
  • Understanding of dental fee guides, codes, insurance companies and billing procedures
  • Management of dental payment plans and estimates
  • Booking and maintaining dental appointments and recall system
  • Dental office procedures
  • Working knowledge of dental computer software
  • Effective oral and written communication skills


The program is comprised of nine modules that include a combination of theory and practice-related exercises before participating in a two-week clinical and administrative practicum placement. The administrative practicum is followed by a one-week in-class program review. The nine modules are:

  • Communication
  • Dental Terminology
  • Insurance
  • Treatment and Payment Plans
  • Computer Skills
  • Practicum Orientation
  • Dental Office Procedures
  • Practicums (2-day clinical practicum, 2-week administrative practicum)
  • Review


In order to qualify for the practicum module, students must have successfully completed all previous coursework and attendance requirements.

Students who qualify for the practicum modules will be assigned a practicum site by UFV Continuing Education that provides our students with meaningful work-like experience and exposure to the dental office field.

Practicum placements reflect the business practices of the practicum host, which includes placement during standard business hours. Transportation to the practicum site is the responsibility of the student and may require travel outside of a student’s community of residence. Students who refuse an assigned practicum site will be required to find their own site and obtain departmental approval prior to the start of their practicum.

Please communicate any barriers that may affect practicum assignment with UFV Continuing Education immediately after registering.

Admission Requirements

Step by Step instructions click: How to Apply to Program 

You are not considered complete until these requirements have been met:

  • Apply online to program
  • Grade 12 graduation
  • English 12 with a final grade of (C+) or higher, or a Composition Placement Test (CPT) with a grade of 48 or higher
  • Keyboarding speed of 30 net words 



updated February 2017

General Information:

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