Dental Office Receptionist certificate

Credential Certificate
Tuition $5,300*
Start Date Sept 2017
Duration 15 weeks (full-time)
Campus Abbotsford Clearbrook centre
Days & Times Monday - Thursday
9:00 am-3:30 pm

*NOTE: Course packs, books and other supplies are an additional expense and can be purchased through the UFV Bookstore.


89% of graduates gained employment upon certificate completion

Graduates working in Abbotsford, Mission, Chilliwack, Langley, Maple Ridge, Surrey, Delta, Vancouver, Vancouver Island, Alberta, and one even moved to Australia and used her certificate to get a Dental Office Receptionist job there. 

What employers say:

"The Dental Office Receptionist grads are far better employees than their previous hires and the skills learned in the DOR program are very transferrable to their professions; even similar software procedures."

Program Information

The Dental Office Receptionists (DOR) certificate qualifies graduates for administrative support positions in a variety of professional dental care settings, including general dental practitioners, dental specialists, dental suppliers, and insurance companies. DORs are patient experience specialists and serve as the central communication contact between patients and other members of the dental practice team. They are skilled in dental office procedures, billing software, and dental insurance claims.

Our graduates are able to take the skills they learn in our classrooms and apply it to a career which offers the potential for regular working hours and a steady income in a challenging and rewarding environment. UFV Continuing Education DOR graduates are currently working in dental offices across western Canada as well in various other administrative capacities.

To view textbooks please visit the UFV Bookstore's website.

Admission Requirements

As a candidate for the program, you must submit the following documents:

  1. A UFV application form online
  2. Proof of Grade 12 graduation or equivalent
  3. Proof of 30 net words per minute typing speed from a recognized agency within one year (for testing, view available test dates here)
  4. Proof of English 12 with a final grade of C+ or higher.  If you do not have a C+ or higher in English 12, you may write a Composition Placement Test (CPT) at our main campus with a completed score of 48 or higher.  To write the CPT, register in advance through the Office of the Registrar (OReg) at any main UFV campus

Once you have submitted all your documents as indicated in Admissions Requirements and received acceptance into the DOR program, you will be invited to a mandatory Orientation. The Program Coordinator will contact you with upcoming dates. Please note that tuition is due, in-full, at the time of registration.


This program is eligible for student financial aid.
Financial Aid


UFV Bookstore

Program objectives

Skills and knowledge covered include:

  • Role and responsibilities of the dental receptionist
  • Familiarization of tooth anatomy, dental terminology, and dental procedures
  • Understanding of dental fee guides, codes, insurance companies and billing procedures
  • Management of dental payment plans and estimates
  • Booking and maintaining dental appointments and recall system
  • Dental office procedures
  • Working knowledge of dental computer software
  • Effective oral and written communication skills


The program is comprised of nine modules that include a combination of theory and practice-related exercises before participating in a two-week clinical and administrative practicum placement. The administrative practicum is followed by a one-week in-class program review. The nine modules are:

  • Communication
  • Dental Terminology
  • Insurance
  • Treatment and Payment Plans
  • Computer Skills
  • Practicum Orientation
  • Dental Office Procedures
  • Practicums (2-day clinical practicum, 2-week administrative practicum)
  • Review


In order to qualify for the practicum module, students must have successfully completed all previous coursework and attendance requirements.

Students who qualify for the practicum modules will be assigned a practicum site by UFV Continuing Education that provides our students with meaningful work-like experience and exposure to the Dental Office field.

Practicum placements reflect the business practices of the practicum host, which includes placement during standard business hours. Transportation to the practicum site is the responsibility of the student and may require travel outside of a student’s community of residence. Students who refuse an assigned practicum site will be required to find their own site and obtain departmental approval prior to the start of their practicum.

Please communicate any barriers that may affect practicum assignment with UFV Continuing Education immediately after registering.



updated January 2017


Registration for winter courses now open

Earn a certificate to advance your career — or gain a new skill by taking a course. Choose now from UFV Continuing Education’s Winter 2017 options.

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