Management Skills for Supervisors certificate

Credential Certificate
Tuition Per Course
Duration 1-3 years (part-time)
12 weeks (full-time)
Intakes Continuous
Campus Abbotsford Clearbrook Centre & Chilliwack Five Corners
Days & Times Evening & weekend (part-time)
Daytime (full-time)

*NOTE: Textbooks are not included in tuition and fees may change without notification.

Great leaders are known for their ability to communicate clearly and effectively, listen to problems and provide solutions, and encourage motivation and goals. If you are new to a supervisory role, or are looking to launch your career into management, this certificate program will develop your leadership skills, or refine your existing skills to drive your career to the next level. In this certificate program you will learn and develop skills about communication styles, essential elements for outstanding customer service, conflict resolution skills, how your leadership will allow you to effectively manage change within your organization, and so much more!

“The Management Skills for Supervisors program in the University of Fraser Valley Continuing Education program helped me earn a Leadership position in the Health Informatics department in Fraser Health.  I find the course material to be very applicable to today’s work environment.  The instructors provided the education that I needed to transition from the staff level to the management level.” ~ Len Hurley, 2012 Graduate

Program Information

This part-time certificate program is delivered through UFV’s Continuing Education department and consists of ten core courses and three elective courses designed with supervisory and management professionals in mind. Elective courses allow you to tailor your education to your specific educational needs or the needs of the organization you represent. Offered in several sections throughout the year, the program design will enable you to take courses at varying times during flexible hours to suit your busy schedule. Registration is ongoing for these courses and there is no application required

The program is divided into core courses and elective courses as listed below. Please note, nine of the ten core courses and three electives must be completed within three years.

Core Courses

  • Delegating, Motivating, and Giving Feedback
  • Leadership and Managing Change
  • Leadership Skills Inventory
  • Management and Administrative Skills
  • Management and Communication
  • Management and Conflict Resolution
  • Management and Team-Building Skills
  • Management Foundation
  • Marketing and Branding Your Business
  • Writing in the Workplace

Elective Courses

  • Customer Service
  • Presentation Skills
  • Time and Stress Management

You will receive a grade mark for each course in the program on classroom participation, assignments, study projects, practicum and examination results. Letter grades are awarded; students, if they choose, can order and pay for official transcripts upon completion of the entire program.

Who knows more about Management and Supervisory duties than those who are currently working in the industry? Not only do our instructors have high academic qualifications, but they are also current, successful practitioners of the ideas they will be sharing with you. They are committed instructors who are passionate about communicating their knowledge and cultivating enthusiasm in their students.


DeAnna Noftle
Program Coordinator
604-504-7441, local 2416 or 1-888-504-7441, local 2416 
In addition to a selection of Continuing Education courses and certificate programs, UFV offers master’s, bachelor’s, and associate degree programs as well as diplomas, trades certification, and other specialty certificate programs. For more information about programs at UFV please visit our homepage at You may then be interested in contacting Student Services at 1-888-504-7441 to arrange a tour, attend a Becoming a Student info session, connect with an educational advisor, or arrange for career counseling.

Current Course Offerings

Leadership and Managing Change
This course studies the role of leadership in the management of change within an organization. Participants will explore organizational change theory, the differences between management and leadership and develop the skills necessary to lead complex organizational change while managing resistance.

ABBOTSFORD — Clearbrook centre
(80295 BISC MSS17 A5A) Marilyn Lawrie, 5 sessions, Tue, 6:30–9:30 pm, $235.
Starts Sep 23

Leadership Skills Inventory
Although there are common traits that define good managers, there is not a cookie-cutter mold. Being authentic as a leader is a quality that is outstanding. This workshop will allow you to gain an understanding of who you are and how that affects your leadership style. Topics of self-discovery will include personality inventories, self-esteem, beliefs, values, goals, and stress management. You will discover what type of leader you are and what type of position best suits you. Understanding yourself will lead to freedom to be who you are as a manager.

ABBOTSFORD — Clearbrook centre
(80111 BISC MSS25 A5A) TBA, 5 sessions, Thu, 6:30–9:30 pm, $235.
Starts Sep 25

Management and Administration Skills
The focus in this course is on selecting and hiring effectively, orienting staff, conducting purposeful and meaningful interviews, making reference checks and job offers, defining responsibilities and goals, and using workplace retention strategies.

ABBOTSFORD — Clearbrook centre
(80296 BISC MSS21 A5A) Marilyn Lawrie, 5 sessions, Tue, 6:30–9:30 pm, $235.
Starts Nov 4

Management and Conflict Resolution
This course provides an introduction to the key principles of handling conflict and an understanding of the meaning and causes of conflict. It also gives supervisors an insight into managing relationships with customers and colleagues, our individual conflict resolution styles, internal and external customer conflict, the cost of conflict, resolving conflict, communicating effectively during conflict, and preventing conflict through communication.

ABBOTSFORD — Clearbrook centre
(80119 BISC MSS20 A5A) Marilyn Lawrie, 5 sessions, Thu, 6:30–9:30 pm, $235.
Starts Nov 6

Management Foundation
You will examine different styles of management and demonstrate knowledge of your own style. Core values and beliefs and the role that ethics play in different situations will also be explored.

ABBOTSFORD — Clearbrook centre
(80110 BISC MSS01 A5A) TBA, 5 sessions, Wed, 6:30–9:30 pm, $235.
Starts Sep 24

Discipline and Terminations
This course will provide basic knowledge and strategies to prevent difficult employee discipline situations, how to handle both the discipline and termination process in order to minimize legal problems and keep work teams functioning smoothly, and how not to get into legal trouble.

CHILLIWACK — Five Corners
(80309 BISC HRM16 F5A) Marilyn Lawrie, 5 sessions, Thu, 6:30–9:30pm, $235.
Starts Oct 16

Workplace Bullying and Harassment
On November 2013, Worksafe BC regulations were amended to include three new policies addressing workplace bullying and harassment. Employers, supervisors and managers need to educate themselves about these new policies to be sure they are safeguarding employees about workplace bullying and harassment policies and requirements but that they are also safeguarding management and owners from unwarranted, costly claims. This course will provide students with the ability to identify the nuances and foundations of bullying and harassing behaviours, how to mitigate those behaviours, how to institute structures for prevention of bullying and harassment and how to deal with a claim when it happens.

CHILLIWACK — Five Corners
(80307 BISC HRM17 F5A) Marilyn Lawrie, 5 sessions, Thu 6:30–9:30pm, $235.
Starts Sep 11

updated July 7, 2014

UFV Continuing Education Brochure Fall 2014

General Information:

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