Management Skills for Supervisors
certificate

Program Contact:
Telephone: 604-851-6324
Email: continuingstudies@ufv.ca

“The Management Skills for Supervisors program in the University of Fraser Valley Continuing Studies program helped me earn a Leadership position in the Health Informatics department in Fraser Health.  I find the course material to be very applicable to today’s work environment.  The instructors provided the education that I needed to transition from the staff level to the management level.” ~ Len Hurley, 2012 Graduate

Why study Management Skills for Supervisors?
Great leaders are known for their ability to communicate clearly and effectively, listen to problems and provide solutions, and encourage motivation and goals. If you are new to a supervisory role, or are looking to launch your career into management, this certificate program will develop your leadership skills, or refine your existing skills to drive your career to the next level. In this certificate program you will learn and develop skills about communication styles, essential elements for outstanding customer service, conflict resolution skills, how your leadership will allow you to effectively manage change within your organization, and so much more!

Why earn your certificate at UFV?
Our Management Skills for Supervisors certificate program offers you flexibility to study the specific courses you need. All of the courses in this program may be taken individually or applied to the Management Skills for Supervisors certificate credential.

This part-time certificate program is delivered through UFV’s Continuing Studies department and consists of ten core courses and three elective courses designed with supervisory and management professionals in mind. Elective courses allow you to tailor your education to your specific educational needs or the needs of the organization you represent.

Offered in several sections throughout the year, the program design will enable you to take courses at varying times during flexible hours to suit your busy schedule. Registration is ongoing for these courses and there is no application required.

What Type of Career can I expect?
Graduates of UFV’s Management Skills for Supervisors program will have the essential skills needed to lead in today’s workplace – regardless of industry or size.

What sort of courses will I take?

If you plan to earn your Management Skills for Supervisors certificate, you will be taking the following core and elective courses:

Core Courses
• Delegating, Motivating, and Giving Feedback
• Leadership and Managing Change
• Leadership Skills Inventory
• Management and Administrative Skills
• Management and Communication
• Management and Conflict Resolution
• Management and Team-Building Skills
• Management Foundation
• Marketing and Branding Your Business
• Writing in the Workplace

Elective Courses
• Customer Service
• Presentation Skills
• Time and Stress Management

Courses being offered this semester:

Customer Service Excellence
You will build on your own experiences in this module to identify the essential elements of outstanding customer service, develop strategies based on leading practices to provide your customers with a high level of service, and learn what is needed to develop lasting, value-added relationships with customers.

ABBOTSFORD — Clearbrook centre
(20104 BISC MSS07 A5A) Laio Voice, 2 sessions, Wed, 6:30–9 pm, $92. Starts Feb 5


Delegating, Motivating and Giving Feedback
The performance of a business or organization depends upon the performance of every staff member. You will identify and examine the concepts of and connections between motivation and delegation as well develop an action plan for dealing with them effectively. In addition, we will explore the nature of feedback and develop a practical approach to the feedback process.

ABBOTSFORD — Clearbrook centre
(20105 BISC MSS16 A5A) Diana Gilbert, 5 sessions, Mon, 6:30–9:30 pm, $235. Starts Feb 24


Management and Communication
Good managers are known for their ability to communicate clearly and effectively, listen to problems and solutions, and encourage motivation and goals. This workshop is ideally suited for new supervisors and managers to enhance their ability to provide clarity to their employees, encourage enthusiasm, and chair great meetings. You will learn how to save time with concise conversations and clear requests, enhance your leadership skills with effective communication and listening, empower individuals to make necessary and productive changes, and create an atmosphere for engagement and productivity.

ABBOTSFORD — Clearbrook centre
(20095 BISC MSS02 A5A) Marilyn Lawrie, 5 sessions, Thu, 6:30–9:30 pm, $235. Starts Apr 10


Management and Team Building
Participants will explore the basic principles of working with small groups. Group member roles, the process of group formation, group dynamics and group problem solving are also explored in this course.

ABBOTSFORD — Clearbrook centre
(40179 BISC MSS15 A5A) Marilyn Lawrie, 5 sessions, Tue, 6:30–9:30 pm, $235. Starts May 20


Marketing and Branding Your Business
Marketing and branding are critical in maintaining a business. A strong brand is invaluable as the battle for customers intensifies day by day. It’s important to spend time investing in researching, defining, and building your brand. After all, the brand is the source of a promise to the consumer. It’s a foundational piece in marketing communications and one a business does not want to be without.

ABBOTSFORD — Clearbrook centre
(20204 BISC MSS19 A5A) Diana Gilbert, 5 sessions, Thu, 6:30–9:30 pm, $235. Starts Feb 6


Presentation Skills
Presentation skills are essential for business, sales, training, public speaking, and self-development. A well-documented, well planned, and well-structured presentation can be very effective and beneficial to your organization. Good presentations can eliminate confusion and ambiguity,
increase productivity, increase morale, and save time and money. The purpose of this course is to provide and demonstrate key points on which
to focus in the preparation and delivery of effective presentations.

ABBOTSFORD — Clearbrook centre
(20202 BISC MSS12 A5A) Jeff Grabinsky, 2 sessions, Wed, 6:30–9 pm, $92. Starts Mar 5


Time and Stress Management
The ability to manage time and stress is absolutely critical to the success of the roles of manager and leader. Learn techniques for effective time and stress management including identifying stressors, setting priorities, handling interruptions and crises, and improving work methods.

ABBOTSFORD — Clearbrook centre
(20203 BISC MSS24 A5A) Marilyn Lawrie, 2 sessions, Mon, 6:30–9 pm, $92. Starts Apr 7


Writing in the Workplace
Skillful writing is a learned craft and the quality of written communication is critically important to both personal and corporate success. Topics covered include writing process, generating strategies, audience analysis, structure, persuasive strategies, format, style and revision.

ABBOTSFORD — Clearbrook centre
(20205 BISC MSS18 A5A) Mary Higgins, 5 sessions, Tue, 6:30–9:30 pm, $235. Starts Apr 8


Last updated December 2013

 

General Information:
604-851-6324
continuingstudies@ufv.ca


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