Management Skills for Supervisors certificate
||1-3 years (part-time)
||Abbotsford Clearbrook Centre & Chilliwack Five Corners
|Days & Times
||Evening & weekend
*NOTE: Textbooks are not included in tuition and fees may change without notification.
Great leaders are known for their ability to communicate clearly and effectively, listen to problems and provide solutions, and encourage motivation and goals. If you are new to a supervisory role, or are looking to launch your career into management, this certificate program will develop your leadership skills, or refine your existing skills to drive your career to the next level. In this certificate program you will learn and develop skills about communication styles, essential elements for outstanding customer service, conflict resolution skills, how your leadership will allow you to effectively manage change within your organization, and so much more!
|“The Management Skills for Supervisors program in the University of Fraser Valley Continuing Education program helped me earn a Leadership position in the Health Informatics department in Fraser Health. I find the course material to be very applicable to today’s work environment. The instructors provided the education that I needed to transition from the staff level to the management level.” ~ Len Hurley, 2012 Graduate
This part-time certificate program is delivered through UFV’s Continuing Education department and consists of ten core courses and three elective courses designed with supervisory and management professionals in mind. Elective courses allow you to tailor your education to your specific educational needs or the needs of the organization you represent. Offered in several sections throughout the year, the program design will enable you to take courses at varying times during flexible hours to suit your busy schedule. Registration is ongoing for these courses and there is no application required
The program is divided into core courses and elective courses as listed below. Please note, nine of the ten core courses and three electives must be completed within three years.
- Delegating, Motivating, and Giving Feedback
- Leadership and Managing Change
- Leadership Skills Inventory
- Management and Administrative Skills
- Management and Communication
- Management and Conflict Resolution
- Management and Team-Building Skills
- Management Foundation
- Marketing and Branding Your Business
- Writing in the Workplace
- Customer Service
- Presentation Skills
- Time and Stress Management
You will receive a grade mark for each course in the program on classroom participation, assignments, study projects, practicum and examination results. Letter grades are awarded; students, if they choose, can order and pay for official transcripts upon completion of the entire program.
Who knows more about Management and Supervisory duties than those who are currently working in the industry? Not only do our instructors have high academic qualifications, but they are also current, successful practitioners of the ideas they will be sharing with you. They are committed instructors who are passionate about communicating their knowledge and cultivating enthusiasm in their students.
In addition to a selection of Continuing Education courses and certificate programs, UFV offers master’s, bachelor’s, and associate degree programs as well as diplomas, trades certification, and other specialty certificate programs. For more information about programs at UFV please visit our homepage at ufv.ca. You may then be interested in contacting Student Services at 1-888-504-7441 to arrange a tour, attend a Becoming a Student info session, connect with an educational advisor, or arrange for career counseling.
Current Course Offerings
Customer Service Excellence
Based on your own experiences, identify the essential elements of outstanding customer service. Develop strategies based on leading practices to provide your customers with a high level of service and learn how to build lasting, value-added relationships with customers.
CHILLIWACK — UFV Five Corners
(80195 BISC MSS07 F5A) 2 sessions, Mon, Wed, 6:30 pm–9 pm, $98
Starts Sep 28
Leadership & Managing Change
Workplace change can create tension. Learn methods to address employees' emotions as you manage the process of change. Find out how to apply steps to communicate change to employees and deal with resistance.
ABBOTSFORD — Clearbrook Centre
(80150 BISC MSS17 A5A) 5 sessions, Tue, 6:30–9:30 pm, $235
Starts Sep 22
Examine different management styles and develop an awareness of your own style. Explore values and beliefs and the role that ethics play in different situations.
CHILLIWACK — UFV Five Corners
(80193 BISC MSS01 F5A) 5 sessions, Tue, 6:30–9:30 pm, $235
Starts Oct 27
Management and Team Building
Explore the basic principles of working with small groups. Study group member roles, the process of group formation, group dynamics and group problem solving.
ABBOTSFORD— Clearbrook Centre
(80194 BISC MSS15 A5A) 5 sessions, Thu, 6:30–9:30 pm, $235
Starts Nov 5
updated Sept 3, 2015