Current Course Offerings
Management and Conflict Resolution
This course provides an introduction to the key principles of handling conflict handling and an understanding of the meaning and causes of conflict. It also gives supervisors an insight into managing relationships with customers and colleagues, our individual conflict resolution styles, internal and external customer conflict, the cost of conflict, resolving conflict, communicating effectively during conflict, and preventing conflict through communication.
ABBOTSFORD — Clearbrook centre
(80119 BISC MSS20 A5A) Marilyn Lawrie, 5 sessions, Thu, 6:30–9:30 pm, $235.
Starts Nov 6
updated July 8, 2014