Management Skills for Supervisors



Management and Administration Skills
This course focuses on selecting and hiring effectively, orienting staff, conducting purposeful and meaningful interviews, making reference checks and job offers, defining responsibilities and goals, and using workplace retention strategies.

Abbotsford – Clearbrook Centre
(40094) 5 sessions, Mon, Wed, 6:30 pm – 9:30 pm, Leanne Woelke $275. Starts Jun 5

Management and Conflict Resolution
This course introduces the key principles of conflict handling and provides an understanding of the meaning and causes of conflict. It also gives supervisors an insight into managing relationships with customers and colleagues, our individual conflict resolution styles, internal and external customer conflict, the cost of conflict, resolving conflict, communicating effectively during conflict, and preventing conflict through communication.

Chilliwack — UFV Five Corners
(40089) 5 sessions, Mon, Wed, 6:30 pm – 9:30 pm, Dale Enns $275. Starts May 8, no class May 22


Last updated March 2017



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