Management Skills for Supervisors



Time and Stress Management
The ability to manage time and stress is absolutely critical to the success of any manager or leader. Learn techniques for effective time and stress management. Find out how to identify stressors, set priorities, handle interruptions and crises, and improve work methods and productivity.

Chilliwack — UFV Five Corners
(80192 BISC MSS24 C5A) 1 session, Sat, 9 am–2 pm, $105. Dec 3

Delegating, Motivating and Giving Feedback
Participants will identify and examine the concepts of and connections between motivation and delegation, as well develop
an action plan for dealing with them effectively. In addition, participants will explore the nature of feedback and develop a
practical approach to the feedback process.

Chilliwack — UFV Five Corners
(20051) 5 sessions, Mon, Wed, 6:30 pm – 9:30 pm, Dale Enns $275. Starts Feb 15

Leadership Skills Inventory
Although good managers share common traits, there is no cookiecutter mold. Better understanding of who you are affects your leadership style. Topics of self-discovery will include personality inventories, self-esteem, beliefs, values, goals, and stress management. You will discover what type of leader you are and what type of position best suits you. Understanding yourself will free you to be who you are as a manager.

Abbotsford — Clearbrook Centre
(20121) 5 sessions, Tues, Thurs, 6:30 pm – 9:30 pm, Monica Affleck $275. Starts Mar 21

Management and Administration Skills
This course focuses on selecting and hiring effectively, orienting staff, conducting purposeful and meaningful interviews, making reference checks and job offers, defining responsibilities and goals, and using workplace retention strategies.

Abbotsford – Clearbrook Centre
(40094) 5 sessions, Mon, Wed, 6:30 pm – 9:30 pm, Leanne Woelke $275. Starts Jun 5

Management and Conflict Resolution
This course introduces the key principles of conflict handling and provides an understanding of the meaning and causes of conflict. It also gives supervisors an insight into managing relationships with customers and colleagues, our individual conflict resolution styles, internal and external customer conflict, the cost of conflict, resolving conflict, communicating effectively during conflict, and preventing conflict through communication.

Chilliwack — UFV Five Corners
(40089) 5 sessions, Mon, Wed, 6:30 pm – 9:30 pm, Dale Enns $275. Starts May 8, no class May 22

Presentation Skills
This course will provide and demonstrate key strategies for preparing and delivering effective presentations.

Chilliwack — UFV Five Corners
(20128) 1 session, Sat, 9 am – 3 pm, Dale Enns $105. Mar 11

Writing in the Workplace
Skillful writing is a learned craft and the quality of written communication is critically important to both personal and
corporate success. Topics covered include writing process, generating strategies, audience analysis, structure, persuasion
strategies, format, style, and revision. Today, writing in the workplace goes well beyond a business letter. This workshop will
explore the latest trends and skills needed for workplace writing.

Abbotsford — Clearbrook Centre
(20120) 5 sessions, Mon, Wed, 6:30 pm – 9:30 pm, Dale Enns $275. Starts Mar 6

Last updated November 2016



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