Management Skills for Supervisors

Current Course Offerings

Leadership and Managing Change
This course studies the role of leadership in the management of change within an organization. Participants will explore organizational change theory, the differences between management and leadership and develop the skills necessary to lead complex organizational change while managing resistance.

ABBOTSFORD — Clearbrook centre
(80295 BISC MSS17 A5A) Marilyn Lawrie, 5 sessions, Tue, 6:30–9:30 pm, $235.
Starts Sep 23

Leadership Skills Inventory
Although there are common traits that define good managers, there is not a cookie-cutter mold. Being authentic as a leader is a quality that is outstanding. This workshop will allow you to gain an understanding of who you are and how that affects your leadership style. Topics of self-discovery will include personality inventories, self-esteem, beliefs, values, goals, and stress management. You will discover what type of leader you are and what type of position best suits you. Understanding yourself will lead to freedom to be who you are as a manager.

ABBOTSFORD — Clearbrook centre
(80111 BISC MSS25 A5A) TBA, 5 sessions, Thu, 6:30–9:30 pm, $235.
Starts Sep 25

Management and Administration Skills
The focus in this course is on selecting and hiring effectively, orienting staff, conducting purposeful and meaningful interviews, making reference checks and job offers, defining responsibilities and goals, and using workplace retention strategies.

ABBOTSFORD — Clearbrook centre
(80296 BISC MSS21 A5A) Marilyn Lawrie, 5 sessions, Tue, 6:30–9:30 pm, $235.
Starts Nov 4

Management and Conflict Resolution
This course provides an introduction to the key principles of handling conflict handling and an understanding of the meaning and causes of conflict. It also gives supervisors an insight into managing relationships with customers and colleagues, our individual conflict resolution styles, internal and external customer conflict, the cost of conflict, resolving conflict, communicating effectively during conflict, and preventing conflict through communication.

ABBOTSFORD — Clearbrook centre
(80119 BISC MSS20 A5A) Marilyn Lawrie, 5 sessions, Thu, 6:30–9:30 pm, $235.
Starts Nov 6

Discipline and Terminations
This 15-hour course will provide students who are supervising or managing work teams with basic knowledge and strategies to preventdifficult employee discipline situations from spiralling out of control and into legal trouble.

Addressing disciplinary issues is a reality for most managers, yet it is also a stressful process that many managers address minimally or avoid altogether. But, if disciplinary issues are avoided or handled poorly, they often lead to serious legal problems for the individuals involved and the organization.

While we often hear about the dangers of knee-jerk firing, we seldom hear about the fallout from doing too little, too late. Leaving problems to worsen can poison entire work groups and permanently damage the team’s cohesiveness and collaborative spirit. Ultimately the situation reflects poorly on the manager because you did not stand up for the overall effectiveness and productivity of their employees. In fact, if trust and confidence within the work group is severely damaged, it might take considerable time for the wounds to heal and the group to return to full function.

To avoid these problems this course will assist you to understand how to handle both the discipline and termination process in order to minimize legal problems and keep work teams functioning smoothly.

CHILLIWACK — Five Corners Plaza
(80309 BISC HRM16 F5A) Marilyn Lawrie, 5 sessions, Thu, 6:30–9:30pm, $235.
Starts Oct 16

Board Members and their Roles
Have you been asked to sit on a non-profit board and you lack a job description? Whether you are an experienced board member or a first-timer, come and find out what being a board member means and how to best fill the role.

Hope centre
(80265 BISC BSU13 H5A) Gerry Dyble, 1 session, Thu, 6–9 pm, $70.
Starts Nov 6

How to Start a Small Business
Are you interested in starting your own small business but are not sure where to start? This course will explore the various options, considerations, and legal requirements of starting up a small business in BC. It will examine business structures, business types, business planning, and other essential steps to launching a successful small business. The session will cover the importance of start-up costs, break-even analysis, financing, market share, and having a marketing strategy.

Hope centre
(80266 BISC BS01 H5A) Gary Johnston, 1 session, Sat, 9 am–4 pm, $110.
Starts Oct 4

Introduction to Business of Non-Profit
The business of non-profits can be challenging to define. There is a need to demystify the non-profit world. This course will provide a history of and examine the need for non-profits in today’s society and look toward what the future has for non-profits in this everchanging political climate. Topics in clude identifying the nonprofit’s core competency and leveraging this asset to help compete for scarce resource dollars in an ever-changing economic climate; and how having the right board members, the commitment, and a vision for success will help lead your non-profit into the future.

Hope centre
(80267 BISC BSU12 H5A) Gerry Dyble, 1 session, Sat, 9 am–4 pm, $110.
Starts Oct 25

Proposal Writing
Proposal writing: A necessary evil or a vicious circle? This course will provide an overview of the pros and cons of seeking funding. The course will examine the who, what, when, where, and why of proposal writing before demonstrating how to write a successful proposal.

Hope centre
(80268 BISC FR02 H5A) Darla Dickinson, 1 session, Sat, 10 am–4 pm, $85.
Starts Nov 1

updated Sep 17, 2014

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