Management Skills for Supervisors

Current Course Offerings

Customer Service Excellence
Based on your own experiences, identify the essential elements of outstanding customer service. Develop strategies based on leading practices to provide your customers with a high level of service and learn how to build lasting, value-added relationships with customers.

(80195 BISC MSS07 F5A) 2 sessions, Mon, Wed, 6:30 pm–9 pm, $98
Starts Sep 28

Leadership & Managing Change
Workplace change can create tension. Learn methods to address employees' emotions as you manage the process of change. Find out how to apply steps to communicate change to employees and deal with resistance.

ABBOTSFORD — Clearbrook Centre
(80150 BISC MSS17 A5A) 5 sessions, Tue, 6:30–9:30 pm, $235
Starts Sep 22

Management Foundation
Examine different management styles and develop an awareness of your own style. Explore values and beliefs and the role that ethics play in different situations.

(80193 BISC MSS01 F5A) 5 sessions, Tue, 6:30–9:30 pm, $235
Starts Oct 27

Management and Team Building
Explore the basic principles of working with small groups. Study group member roles, the process of group formation, group dynamics and group problem solving.

ABBOTSFORD— Clearbrook Centre
(80194 BISC MSS15 A5A) 5 sessions, Thu, 6:30–9:30 pm, $235
Starts Nov 5

updated Jun 18, 2015


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