Unscheduled Service Interruptions for 2015


myUFV not rendering channels - August 24, 2015
Resolved August 24, 2015 (9:39 am)

myUFV is showing errors while attempting to render channels in some accounts.  IT Services is aware of the issue and is actively looking for the issue.  There is no timeline for resolution at this time.


Banner Self-Service temporarily unavailable from Wireless - August 11, 2015
Resolved August 12, 2015 9:30am

“Banner Self-Service is temporary unavailable for wireless on-campus connections. To view your information (grades, schedules etc)  please connect through the wired on-campus network, or from home.”


Network Issues At Clearbrook, Areospace and Mission Campuses - July 30, 2015 (8:50 am)
Resolved - August 4, 2015 (8:00 am)

As of 3:30 am Thursday July 30th, Clearbrook, Areospace and Mission campuses have limited network, internet and VOIP phone services as we are experiencing connectivity errors across the network to these locations and over the VPN connection back to Abbotsford. Network operations with both BCNet and PLN have been notified and are working on a resolution. An update will be provided once we receive more information or the status of the incident changes.

Update: Clearbrook and Aerospace campuses network issues are resolved as of 2:50 PM. IT Services is still working on restoring Mission campus connectivity.


Student Email Unavailable - July 20, 2015 (8:00 am)
Resolved July 20, 2015 (8:25 AM)

Student email is temporarily unavailable. IT Services is aware of the issue and is working on resolution.


IP Phone Maintenance - July 9, 2015 ( 7:00 AM - 7:20 AM)

Emergency service is required on the telecommunications equipment located on the Abbotsford campus. This will affect all IP based phones that connect to the network in Abbotsford. Analog phone lines are not affected by this outage. The telecommunications equipment will be down for a period of 20 minutes from 7:00am – 7:20am on Thursday July 09.


Student Email Unavailable- June 29, 2015 ( 9:20 AM)
Resolved: June 29, 2015 (10:15 AM)

The student email system is currently down due to a server issue.  IT Services is working on the problem.  There is currently no estimated time of resolution, however updates will be posted to the IT Status alerts as soon as available.


myUFV is experiencing technical issues loading some courses - June 18, 2015
Resolved - 5:30 pm

myUFV is reporting an error loading some courses in the My Courses channel.  

If you receive this error, please note that there is no course material in this course and to contact your instructor if you are expecting to see course content.  

We hope to have this error rectified late this afternoon after online registration for today closes. 

This will require myUFV be restarted between 5 and 5:30 this afternoon and will be unavailable at this time.


Blackboard Learn is operating except for assessments functionality - March 18, 2015 (1: 40 PM)
Resolved: March 19, 2015 (12:30AM)

Blackboard Learn is operating except for assessments functionality.  

Blackboard vendor is still working on complete resolution with IT Services help.


Internet service problems at Chilliwack 5 Corners - Feb 16, 2015 (9:30 AM)
Resolved: Feb 16, 2015 (4:30PM)

There is an internet issue at Chilliwack 5 Corners campus causing intermittent internet connection problems.  This may also cause some problems for external telephone calls and some inter-campus calls.  IT Services is aware of the issue and working to resolve it as soon as possible.  There is currently no estimated time of resolution.  This alert will be updated as soon as new information is available.


Malicious Email – Alert - Jan 20, 2015 (2:30 PM)
Resolved Jan 24, 2015 (10:00 AM) 

You may be receiving emails with warnings that service interruptions will occur unless you "click here" and enter your login and password or credit card information. These are not legitimate. DO NOT follow the instructions. Doing so may result in someone using your email/network account or credit card. Please delete these messages immediately.


Intermittent Web Browsing Issues reported  - Jan 12, 2015 (10:00 AM)
Resolved: Jan 13, 2015 (11:00AM)

Reccuring: Jan 14, 2015 (8:00 AM)
Resolved: Jan 14, 2015 (10:00 AM)

UFV is currently experiencing problems reaching some internet sites.  A trouble ticket has been submitted to BCNet who have identified a case related to older routing information from PLNet.  BCNet support is in contact with PLNet to resolve the issue.  There is no estimated time of resolution, but this notice will be updated immediately when the problem is resolved.



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