Download full instructions on Phone & Voicemail Setup at UFV (PDF format)

Setup Instructions

  • IT Services assigns a voicemail box number and sends setup instructions once your computer account request is sent to the IT Services Help Desk.

  • Follow the voicemail tutorial on your phone to setup your 6-digit passcode, record your greeting, and establish a name for your mailbox.

  • More detailed phone and voice mail information is available on the IT Services website.

Retrieving Messages On Campus

  • If you travel between campuses, your messages can be retrieved from any phone on any campus by following the instructions for a shared local:
  1. If you do not share a local, Dial 8*
    If you do share a local, dial 4500 or 2800. When you hear the greeting start, Dial * plus your voicemail box number.

  2. Enter your passcode
  • Kept messages will be saved for 7 days and will not activate the message light on your phone

  • New messages that have not been played will be saved for 14 days before being deleted

Retrieving Messages Off Campus

  1. Dial either 604-854-4500 (Abbotsford) or 604-795-2800 (Chilliwack).

  2. When you hear the greeting start, Dial * plus your mailbox number.

  3. When prompted, enter your passcode.

Changing Your Name or Passcode

  • After entering your mailbox, press U for User Options Menu and either N for Name Menu or P for Passcode.

Recording a Greeting

  1. After entering your mailbox, press U for the User Options Menu.

  2. Once in the User Options Menu, press G for the Greetings Menu.

  3. Listen to the options and choose one of the following options:
    • Press 7 to record or change your Primary Greeting 
    • Press 2 to record or change your Conditional Greetings (what callers here when your line is busy or when you are not there)
    • Press 4 to record or enable your Extended Absence Greeting

Extended Absence Greeting

  • Summer is the time of year when many of us are out of the office for extended periods of time.

  • Before you leave, please change your voicemail greeting to inform callers of your absence.

  • Extended absence greetings PREVENT callers from leaving a message in your mailbox while it is enabled.

  • While you are gone, if you receive a voice message that is not accessed within the next 14 days, the message will be automatically deleted from the system and is not recoverable.

  • If you are going to be away from your office for more than 2 weeks, please include information in your greeting stating the length of time you will be away and suggest an alternative person to contact.

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