UFV Library Policy Page for AskAway

Library Homepage

http://www.ufv.ca/library
Note: our javascript menu (top left) does not work in co-browsing; use links on main part of page for catalogue, databases, journals list, etc.

General Information

Library Branches Abbotsford (main), Chilliwack: http://www.ufv.ca/library/contactus/library-locations/
Service Hours http://www.ufv.ca/library/library-hours/
Library Policies http://www.ufv.ca/library/library-services--policies/
Library Floor Plans http://www.ufv.ca/library/contactus/library-maps/
Circulation/Checkout/Loans Phone Numbers Abbotsford: 604-504-7441 x4344
Chilliwack: 604-795-2824
Reference Desk Phone Numbers Abbotsford: 604-854-4545
Chilliwack: 604-792-0025 x2552
Email Address for Reference Questions Email: refabby@ufv.ca
Web Form: http://www.ufv.ca/library/contactus/reference-request-form/

Resources & Services

Library Catalogue http://library.ufv.ca/uhtbin/webcat
Research Databases Alphabetical & Subject List: http://cufts2.lib.sfu.ca/CRDB/BCLF
Database Authentication http://www.ufv.ca/library/how-tos/proxy-information/
Subject Guides http://libguides.ufv.ca/index.php
Citation Guides http://ufv.ca/library/citing-sources/
Instruction http://www.ufv.ca/library/library-instruction/
List of Librarians List by job title: http://www.ufv.ca/library/contactus/staff-directory/
List by department: http://www.ufv.ca/library/contactus/liaison-librarians/
Reserves To look up course reserves: http://198.162.102.2/uhtbin/cgisirsi/0/0/0/36/485/X/BLASTOFF
Faculty information regarding course reserves: http://www.ufv.ca/library/faculty-services/course-reserves/
Interlibrary Loans http://www.ufv.ca/library/library-services--policies/interlibrary-loans/
Ejournals http://cufts2.lib.sfu.ca/CJDB/BCLF/browse
Print Journals The Abbotsford and Chilliwack libraries have a separate PERIODICALS location on the main floor. Journals are shelved alphabetically by title. There are no call numbers. Print journals may circulate for 7 days.  To find out if the UFV library subscribes to a particular journal (e.g. The Journal of Research in Crime and Delinquency), use the UFV Journals List, which will include both print and online subscriptions, and the dates for which we have holdings.
Technical Help UFV Information Technology Services Dept.: http://www.ufv.ca/its/
Off-campus Access instructions (proxy server information): http://www.ufv.ca/library/how-tos/proxy-information/
E-Resource Emergency Contact

Before contacting the emergency contact, please confirm that this is a system-wide outage, and not an issue with an individual computer. Please test the issue yourself, think about what time it may be back East (perhaps the database is undergoing a late night service update) and ask your colleagues in Campfire to check and confirm.

If Library is Closed: In instances where only one database provider is down, e.g. Proquest or Ebsco please email patti.wilson@ufv.ca. Resolving this sort of problem may take a while. Give a description of what the problem is: which browsers used, what item looked for, what error messages appeared. Screenshots would be greatly appreciated.

If all databases are down, please call (for phone number please see the Guest Logins page under UFV) and email patti.wilson@ufv.ca. Resolving this issue is more under our control and we may be able to restore service quickly. Give a description of what the problem is: which browsers used, what item looked for, what error messages appeared. Screenshots would be greatly appreciated.

If the Library is Open: Please contact Patti Wilson 604-507-7441 x4277 by phone and email patti.wilson@ufv.ca. Give a description of what the problem is: which browsers used, what item looked for, what error messages appeared. Screenshots would be greatly appreciated.

You can also contact the Abbotsford Library Circulation desk to inform them in case you are unable to contact Patti. (604) 854-4545

 Borrowing Information

Library Cards http://www.ufv.ca/library/library-services--policies/borrowing-materials/borrowing-materials-students/
Loan Periods Students: http://www.ufv.ca/library/library-services--policies/borrowing-materials/borrowing-materials-students/
Faculty:http://www.ufv.ca/library/library-services--policies/borrowing-materials/borrowing-materials-faculty--staff/
Community Borrower: http://www.ufv.ca/library/library-services--policies/borrowing-materials/borrowing-materials-community-borrowers/
Alumni: http://www.ufv.ca/library/library-services--policies/borrowing-materials/borrowing-materials-alumni
Holds/Recalls/Requests http://www.ufv.ca/library/how-tos/procedures-for-holds/
Renewals Students may renew their materials online. Can renew two times.
Faculty may renew their materials online. Can renew two times.
Use My Library Account/Renew my materials: http://www.ufv.ca/library/faqs/#renew-online
To log into My Library Account, use your student number and library PIN number.  If you don't remember your library PIN number, please contact us. 
Fines/Penalties Students: http://www.ufv.ca/library/library-services--policies/borrowing-materials/borrowing-materials-students/
Faculty: http://www.ufv.ca/library/library-services--policies/borrowing-materials/borrowing-materials-faculty--staff/
Community Borrower:http://www.ufv.ca/library/library-services--policies/borrowing-materials/borrowing-materials-community-borrowers/
Alumni: http://www.ufv.ca/library/library-services--policies/borrowing-materials/borrowing-materials-alumni
Borrowing Policies Loan periods and fines:http://www.ufv.ca/library/library-services--policies/borrowing-materials/
Categories of borrowers, privileges, etc.:http://www.ufv.ca/library/library-services--policies/borrowing-materials/
Library Account Information "My Library Account": http://198.162.102.2/uhtbin/cgisirsi/0/0/0/1/488/X/BLASTOFF
For information on checkouts, holds, fines, renewals, and changing a PIN number.

Equipment & Facilities

Internet Access http://www.ufv.ca/library/faqs/#account
Wireless Access

Wireless access is available on the Abbotsford, Chilliwack and Mission campuses. Details on connecting are available at http://ehelpdesk.ufv.ca/ehd/kb/kbView.glml?kbId=22

Other IT information: The IT Tech Guide for Students

http://www.ufv.ca/media/assets/it-services/guides/student_tech_guide.pdf

Photocopiers http://www.ufv.ca/library/faqs/#photocopying
Printers http://www.ufv.ca/library/faqs/#printing
Microfilm/Microfiche http://www.ufv.ca/library/faqs/#microform
Meeting/Study Rooms Group study rooms are located in the Abbotsford Library. Students can book group study rooms at the circulation desk. Details are available at http://www.ufv.ca/library/library-services--policies/group-study-rooms/
Computer Labs http://ehelpdesk.ufv.ca/ehd/kb/kbView.glml?kbId=67

Campus Information

Academic Calendar http://www.ufv.ca/calendar/2012_13/index.asp
Class Timetable http://www.ufv.ca/admissions/semesterinfo/timetables/
Exam Schedules http://www.ufv.ca/admissions/semesterinfo/examsched/
Campus Maps http://www.ufv.ca/contact_us/
Campus Web Site Map http://www.ufv.ca/about_ufv/ufv-a-z/

Other Resources

FAQ Database http://www.ufv.ca/library/faqs/
Services For You Pages General: http://www.ufv.ca/library/library-services--policies/
Faculty Services: http://www.ufv.ca/library/faculty-services/
Students at a Distance: http://www.ufv.ca/library/services-for-students-at-a-distance/
RefWorks http://www.ufv.ca/library/refworks--ufv/
AskAway Local Administrators Mary-Anne MacDougall [maryanne.macdougall@ufv.ca ] [ (604) 504-7441 x4410 ]
Colleen Bell (backup to Mary-Anne MacDougall) [ colleen.bell@ufv.ca ] [ (604) 504-7441 x4396 ]



Last updated Oct.20/2014 - MAM

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