Ancillary Services

Textbook FAQs

You can start the search for your textbooks on the UFV Bookstore's online store. Select your campus, course, and view the list of materials required and suggested for your course. You have the option to add your textbooks to your cart and checkout. You can pick up your textbooks in-store or ship to your house if you prefer.

If you see more than one option for a specific textbook, there may be two different editions that the instructor has approved. If you are unsure which to purchase, contact our friendly UFV Bookstore staff and we can help.

Your instructor may still be deciding on the course materials, or no materials will be required for your class. We receive textbooks right up to the first day of class. Please check back often and speak to your instructor on the first day of class.

If books will be used in the next term, we add them to our list to buy back at the end and beginning of each semester.

There are a few reasons why we would not buy back a book at the end of term:

  • The instructor has selected a new book
  • The course is not offered in the upcoming term
  • The book is going into a new edition
  • The book may contain a workbook or loose-leaf section
  • The book includes an electronic access code when purchased new

A coursepack is created by your instructor specifically for your course. It may include book excerpts, journal articles, or course notes. Some out-of print books are also reproduced as coursepacks.

If you are having trouble purchasing or activating your e-book or access code, please review the access code problem solving. You will find information on common problems and solutions and a list of contacts that can assist you.

Online Ordering FAQs

  • In-store pick up: free!
  • Lower Mainland  Hope to Whistler (Purolator): 2–3 business days $10.00 + appropriate tax
  • BC — Ground (Canada Post): 3–7 business days $10.00 + appropriate tax
  • BC — Air (Purolator): 2–3 business days $15.00 + appropriate tax
  • Rest of Canada — Ground (Canada Post): 5–8 business days $15.00 + appropriate tax
  • Rest of Canada — Air (Purolator): 2–3 business days, $20.00 + appropriate tax
  • USA and international: shipping cost for USA and international should be confirmed via email.

We aim to have your order ready to ship or pick up within one to three business days of placing your order. We will send a confirmation email when your order is ready/shipping. If we are unable to fulfill your order 100% we will contact you, it is your choice to hold your order until complete or process the items that are available. Access codes are not automatically emailed upon order placement. A followup email will be sent once the order is processed within one to three business days of placing your order.


Picking up your order at Chilliwack or Abbotsford Bookstore is convenient and free! Just select "Pick up your Order" as your shipping method and when you receive your confirmation email your order will be ready. Don't forget to bring your student ID or government issued ID, we will ask for your ID and your confirmation number at pick up.

The textbook you have selected may have just arrived to us and has yet to be priced/received. If you order an item that is TBA, we will contact you to advise on availability and provide you with the price before processing your order.

Visit our online store and select "My Account" on the top right hand side. You will need to log in, using your email address and password. You are also welcome to email to inquire about your order.

The option to choose new or used will be available when you make your order online. If we have sold out of a used copy we will contact you to confirm if you would like a new edition substituted or if you would like to remove this item from your order.

Please refer to our return policy for information on if your purchase is eligible for return or exchange.

A required textbook is a book your instructor has chosen, which contains necessary readings and materials for the course. An optional resource is supplemental material to assist in your studies, but is not mandatory for the course.

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