Access Code Problem Solving

Did you buy the wrong digital item? Email the Bookstore with this information:

Your first and last name
Email address used for redemption
Phone number
Code you originally received from UFV Bookstore
Item# of the code purchased (located on your receipt)
Date, and Trans# of purchase (located on your receipt)
Class for which you need the code

Problem: Code has already been accessed or redeemed

Check your junk mailbox for the publisher product information email. If it's not there, contact the Bookstore.

Problem: You are asked for the class code or class key

You must ask your instructor for this.

Problem: You have not received your product information email.

Solution:

1) Check your spam/junk mailbox

2) You may have entered your email address incorrectly. This can only be fixed by Campus eBookstore support. Email support@campusebookstore.com with your name, the incorrect email address and the correct email address.

Digital Product Support

Campus eBookstore (CEI) Support

Call

1-800-331-5094

Website

https://mhedu.force.com/CXG/s/

Pearson

Phone

1-800-677-6337

Website

https://support.pearson.com/getsupport/s/learners

Wiley

Wiley Customer Service

Website
(877) 762-2974
Monday to Friday, 08:00 - 20:00 (Eastern/New York)

WileyPLUS

Vitalsource

US/Canada (855) 200-4146

Top Hat

Steps to access your Top Hat etext (book only with no course code):

Go to: https://tophat.com/catalog/business/management/full-course/managing-performance-through-training-and-development-8th-edition-alan-m-saks-robert-r-haccoun/4229/
Click “Students with access keys click here” and select “student” before logging in or registering for an account **this is the most important step**
Follow the prompts to create your student account
“Continue without a Course Join Code”
“Redeem Bookstore Access Key from the bookstore or purchase the etext directly
Enter Access Code from the e-mail you received after redeeming your proof of purchase code
Navigate to your etext using the information found here: https://support.tophat.com/s/article/Student-Purchasing-eTexts-My-Library