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Posting number 2019.071
Position Coordinator, International Student Success
Department UFV International
Location Abbotsford
Contract type Staff, 100% full-time, Permanent
Start date As soon as possible after closing date
Salary scale $4,397.93 - $5,253.28 per month (Staff pay group 8)
Closing date April 22, 2019

About UFV

The University of the Fraser Valley (UFV) is nationally recognized for its emphasis on teaching excellence, experiential and applied education, community engagement, and Indigenization. UFV is the school of choice for over 15,000 students. With six campuses and centres, UFV offers undergraduate and graduate programs in the arts, sciences, and professional studies, as well as trades and technology education, university preparation, and continuing education.

At UFV, we are dedicated to changing lives and building community. Our educational goals are to prioritize learning everywhere; be flexible and responsive; collaborate across boundaries; develop local and global citizenship; and integrate experiential learning. A British Columbia “Top Employer”, we are committed to providing a welcoming, inclusive and dynamic learning and working environment that is fair and respectful of everyone. Our culturally diverse employee and student populations reflect the local, national, international and Indigenous communities we serve. If you see yourself as a lifelong member of a community that values and nurtures innovation and creativity, cultivates leadership and citizenship, and where success builds on success, you belong at UFV.

Posting details

The Coordinator, International Student Success plays a key role in the department’s international student retention efforts.  This position provides expertise and leadership to develop, deliver and evaluate international student transition and support programs/initiatives designed for the successful orientation, transition, settlement and integration into UFV campus life, studying and living in Canada. Other duties and/or projects as required.

International Student Support

  • Responsible for providing primary front-line support for international students experiencing various social/cultural adjustment issues and/or complex crisis situations.
  • Identifies patterns, triggers and stressors for appropriate assessment and referral to services on/off campus.
  • Prepares students to receive support services by anticipating and addressing possible cultural nuances, preconceptions and/or uncertainties.
  • Discusses/manages expectations of various support options including procedures, confidentiality, disclosure, etc.
  • Working with appropriate UFV services and resources, manages cases and maintains appropriate incident report records.
  • Maintains currency in and regular communication with inter- and intra-departmental units related to international student transition and settlement.
  • Participates in evaluations, reviews and analysis of campus-wide support systems and processes, policy development and other programming.
  • Collaborates with internal and external community resources and supports for international student transition and settlement to ensure appropriate advocacy for, and prioritization of, the needs of international students.

Transition and Support Programming

  • Responsible for developing, coordinating and facilitating international student success programs (e.g. orientation, settlement, student development, intercultural communication workshops), including programs that integrate international students with domestic students and encourage intercultural understanding.
  • Responsible for recruiting, training, organizing and supervising student staff, peer mentors and volunteers who provide assistance with student support programs and activities.
  • Creates promotional and communication material of student success programs for distribution through various media and to various audiences.

Settlement Services

  • Communicates and assists students with accommodation options and refers to information resources (individually pre-arrival, group information sessions, emergency situations and intake times).
  • Liaises with and advises external accommodation providers on best practices to ensure the well-being of international students.
  • Maintains relevant areas of international website, updates mycampuslife, myUFV calendar and program material as appropriate.


  • Undergraduate degree in Social Work or related discipline in Social/Human Services, including studies in Intercultural Communication or Intercultural Studies. RISIA Certification an asset but not required.
  • Three (3) years related work experience in a public post-secondary institution, specifically in International Education and/or support services for international students. Work experience in developing and delivering intercultural, transition and settlement programs.
  • A professional orientation with excellent interpersonal, written, oral and intercultural communication skills in English.
  • Fluency in a language prevalent among international students an asset.
  • Good understanding of different social/cultural systems outside of Canada.
  • Strong analytical decision making skills in complex, sensitive situations requiring tact and discretion.
  • Effective presentation skills and demonstrated ability to teach new and complex concepts to large and small groups.
  • Understanding of Canadian privacy/confidentiality laws and policies that govern UFV.
  • Proficient use of Microsoft Office Suite; social media; web content editing software.
  • Must be resourceful, organized and willing and able to work flexible hours, especially at peak work periods and high intake times.
  • Able to work effectively both independently and within a team context.
  • Possess an understanding of, and commitment to, international students and international education.

How to apply

Direct resume including evidence of appropriate qualifications by April 22, 2019, referring to Posting #2019.71 to:


Email application to:

Human Resources
University of the Fraser Valley
33844 King Road, Abbotsford, BC, Canada V2S 7M8
Phone: (604) 854-4554
Fax: (604) 854-1538

Find out how to prepare your application

Please note:

  • We thank all applicants for considering UFV for employment.
  • Incomplete applications will not be processed.
  • In order to be environmentally and fiscally responsible, only short-listed candidates will be contacted for interviews.
  • Short-listed candidates may undergo a criminal record check and/or a verification of their education credentials, as required.
  • Shortlisted applicants for staff positions will be required to provide copies of their most recent evaluation summary.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

UFV is committed to the principle of equity in employment.

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