Continuing Education

Management skills for supervisors

Customer Service Excellence

Cost: TBD

You will build on your own experiences to identify the essential elements of outstanding customer service, develop strategies based on leading practices to provide your customers with a high level of service, and learn what is needed to develop lasting, value-added relationships with customers.

Chilliwack — Five Corners

Fall 2018 | Details to be announced: June, 2018

Phone 1-888-823-8734 to register
Leadership & Managing Change

Cost: TBD

Workplace change can create tension. So learn methods of addressing employee’s emotions as you manage the process of change—as well as how to communicate change and deal with resistance.

Abbotsford — Clearbrook Centre

Fall 2018 | Details to be announced: June, 2018

Phone 1-888-823-8734 to register
Management Foundation

Cost: $275

This course provides an introduction to the key principles of management. You will examine different styles of management and identify your own style. Core values, beliefs, and ethics will also be examined. 

Abbotsford — Clearbrook Centre

Nov 14–Nov 28 | 80239, 5 sessions, Tue, Thu, 6:30–9:30 pm

Phone 1-888-823-8734 to register
Management and Team Building

Cost: $275

Explore the basic principles of working with small groups. Group member roles, the process of group formation, group dynamics, and group problem solving are also explored in this course.

Abbotsford — Clearbrook Centre

Dec 6–Dec 20 | 80241, 5 sessions, Mon, Wed, 6:30–9:30 pm

Phone 1-888-823-8734 to register
Marketing & Branding Your Business

Cost: TBD

Marketing and branding are critical in maintaining a business. A strong brand is invaluable as the battle for customers intensifies day by day. This course equips you to research, define, and build your brand.

Abbotsford — Clearbrook Centre

Fall 2018 | Details to be announced: June, 2018

Phone 1-888-823-8734 to register
Delegating, Motivating, and Giving Feedback

Cost: $275

Participants will identify and examine the concepts of and connections between motivation and delegation, as well develop an action plan for dealing with them effectively. In addition, participants will explore the nature of feedback and develop a practical approach to the feedback process.

Chilliwack campus — Canada Education Park

Feb 6–20 | 20023, 5 sessions, Tues, Thurs, 6:30–9:30 pm
Registration for this course starts Dec 1

Phone 1-888-823-8734 to register
Writing in the Workplace

Cost: $275

Skillful writing is a learned craft and the quality of written communication is critically important to both personal and corporate success. Topics covered include writing process, generating strategies, audience analysis, structure, persuasion strategies, format, style, and revision. Today, writing in the workplace goes well beyond a business letter. This workshop will explore the latest trends and skills needed for workplace writing.

Abbotsford — Clearbrook Centre

Mar 5–19 | 20068, 5 sessions, Mon, Wed, 6:30–9:30 pm
Registration for this course starts Dec 1

Phone 1-888-823-8734 to register
Management and Conflict Resolution

Cost: $275

This course introduces the key principles of conflict handling and provides an understanding of the meaning and causes of conflict .It also gives supervisors an insight into managing relationships with customers and colleagues, our individual conflict resolution styles, internal and external customer conflict, the cost of conflict, resolving conflict, communicating effectively during conflict, and preventing conflict through communication.

Chilliwack campus — Canada Education Park

May 2–16 | 40045, 5 sessions, Tues, Thurs, 6:30–9:30 pm
Registration for this course starts Dec 1

Phone 1-888-823-8734 to register
Management and Administrative Skills

Cost: $275

This course focuses on selecting and hiring effectively, orienting staff, conducting purposeful and meaningful interviews, making reference checks and job offers, defining responsibilities and goals, and using workplace retention strategies.

Abbotsford — Clearbrook Centre

June 5–19 | 40050, 5 sessions, Tues, Thurs, 6:30–9:30 pm
Registration for this course starts Dec 1

Phone 1-888-823-8734 to register
Leadership Skills Inventory

Cost: $275

Although good managers share common traits, there is no cookie cutter mold. Better understanding of who you are affects your leadership style. Topics of self-discovery will include personality inventories, self-esteem, beliefs, values, goals, and stress management. You will discover what type of leader you are and what type of position best suits you. Understanding yourself will free you to be who you are as a manager.

Abbotsford — Clearbrook Centre

April 3–17 | 20069, 5 sessions, Tues, Thurs, 6:30–9:30 pm
Registration for this course starts Dec 1

Phone 1-888-823-8734 to register
Presentation Skills

Cost: $105

This course will provide and demonstrate key strategies for preparing and delivering effective presentations.

Chilliwack campus — Canada Education Park

Feb 24 | 20074, 1 sessions, Sat, 9 am–2:30 pm
Registration for this course starts Dec 1

Phone 1-888-823-8734 to register
Time and Stress Management

Cost: $105

The ability to manage time and stress is absolutely critical to the success of the roles of manager and leader. Learn techniques for effective time and stress management including identifying stressors, setting priorities, handling interruptions and crises, and improving work methods.

Chilliwack campus — Canada Education Park

June 2| 40162, 1 sessions, Sat, 9 am–2:30 pm
Registration for this course starts Dec 1

Phone 1-888-823-8734 to register
Management and Communication

Cost: $275

Good managers are known for their ability to communicate clearly and effectively, listen to problems and solutions, and encourage motivation and goals. This course is ideally suited for new supervisors and managers, to enhance their leadership skills with effective communication and listening, empower them to make necessary and productive changes, and create an atmosphere for engagement and productivity.

Abbotsford — Clearbrook Centre

Jan 15–29 | 20233, 5 sessions, Mon, Wed, 6:30–9:30 pm
Registration for this course starts Dec 1

Phone 1-888-823-8734 to register
Description

Registration for fall courses starts June 30

Earn a certificate to advance your career — or gain a new skill by taking a course. Choose now from UFV Continuing Education’s Fall 2017 options.

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