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Knowledge Base
Categories (13)
Accounts and Access
Network, systems, applications, computing accounts and access for employees and students.
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Eduroam and Wireless
Wi-Fi networks, eduroam, guest and event wireless access.
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Learning Management System
myClass, Blackboard, Kaltura
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Email
Email, Outlook, Shared Mailboxes, and webmail for employees and students.
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Microsoft 365 (M365)
Microsoft 365 (M365) software support and information (Email, OneDrive, MS Teams, Microsoft applications) for students and employees.
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myUFV Portal
myUFV Portal / Banner Self-Service
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Hardware
Computing, hardware, and remote desktop for employees and students.
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Software
Client, classroom, business and enterprise software for employees and students.
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myFiles and Network Storage
myFiles and Network File Storage
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Telecommunications and Conferencing
Mobile phones, desktop phones, voicemail and videoconferencing.
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Cyber Security
Cyber security, information security, phishing emails, spam blocking, Bitlocker, virus and malware.
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FAQs
Frequently asked questions
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IT Services Portal
Articles on using the IT Services Portal (e.g., submit a ticket, approve a ticket).
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Popular Articles
Connect to Eduroam Wi-Fi
Student Email on M365
myUFV for Students
Outlook "Sync Issues" Folder and Log Messages
Computer Labs and Resources
Recent Articles
Always ON VPN (Remote Access)
How to Upload Information into CareerLink
Having Issues Remote Connect to Student Lab Computers using Mac
Zoom - Switch Existing Account
Computer Labs and Resources
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