Information Technology Services

Resources & FAQ


The Knowledgebase allows you to search the IT Service Desk for self-help with common UFV computer-related problems and questions.

No login is required to access the knowledgebase.

Is the UFV website and services down for everyone or just me?

Please check the ITS homepage blog feed for updates on whether or not UFV services are down.

Anti-virus software

UFV provides Trend Micro OfficeScan anti-virus client software for UFV workstations and UFV supplied laptops only.

Update: November 2019
A discounted Trend Micro consumer anti-virus product for personally owned computers has been available to UFV Employees to purchase.  The vendor has temporarily disabled the purchase option, IT Services is currently working with the vendor to provide this option to UFV employees again.  We will update this page when the software is available for purchase. 

OFFICE 365: Free For UFV Employees

Microsoft's Home Use Program (HUP) is now discontinued and has been replaced with Microsoft Office 365.

UFV employees can receive MS Office 365 for free (based on the Microsoft Office 365 Education Agreement) by signing up and registering with your email address.  Employees need to be aware that this is for use on PERSONAL devices only. This product is not meant to be installed on any UFV owned computer, laptop or tablet.

Important Information Regarding Office 365 for UFV Students and Faculty

Personal registration information will be stored in the USA. You can choose to use Office 365 or install the local client based version of Office. However, your UFV email and personal information given at registration time will be located in the USA.  IT Services will not provide or install Microsoft Office 365 for UFV employees, as the current Microsoft tenant for UFV is in the United States and therefore is impacted by British Columbia’s FIPPA laws. For more information on UFV's compliance with BC's FIPPA laws please refer to:  

It is expected that UFV will be moving all accounts to the Office 365 Canadian tenant in the near future. IT Services will not move any documents or email over from the US tenant when this happens. It will be up to students and faculty to perform any backups or moves of personal data to the new Canadian tenant.

Visit our Knowledge Base to read more about privacy implications regarding Office 365.   Click Here to access Office 365 for personal use and create a new account using your email address.

What are UFV alerts and how do I sign up?

The UFV Alert emergency notification system keeps the UFV community informed in emergency situations, weather closures or power outages. It is used to provide a secure and safe campus for UFV students, employees, and visitors.

Sign up for UFV alerts to receive important information and instructions during an emergency or severe weather event.

How to book an eRoom

eRooms are classrooms that include the following special technical equipment:

  • a computer with network access
  • a data projector;
  • a VHS/DVD player;
  • a sound system and a computer jack for laptops.

Please visit the room bookings page on the Office of the Registrar website to reserve an eRoom.

How do I use the eRoom touchscreen PCs?

Please visit ETS to view an instructional video on how to use eRoom technology.

Rent audio and video equipment

Teaching and Learning provides UFV’s students with a variety of easily accessible educational technologies, equipment, and services for enhancing their teaching and learning. You may rent audio and video equipment through TLC.

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