Student Tech Guide

Student Accounts

Student computer accounts allow access to UFV computers, network files, and myUFV while on and off campus.

Access to any computer on all campuses is restricted to currently registered UFV students. Student accounts are created based on the student ID number located on a student's Campus Card.

Can’t find your student ID number?

Students must visit the Office of the Registrar in person and provide ID such as their Campus Card or other government issued ID and your student ID number will be provided.

Note: Student ID numbers will not be given out over the phone. 

How do I log into a UFV computer, my network files, or myUFV for the first time?

To log in for the first time, please use your student ID number as your username and the temporary password which was provided to you. If you have not received your temporary password or don’t remember it, you can request a temporary password by one of following options:

 1. In-person: bring a picture ID card to either location below:

  • IT Service Desk located at B241 on the Abbotsford campus
  • Office of the Registrar on the Abbotsford campus (B211) or the Chilliwack campus  (A1312)

2. Off-campus: Please email a copy of valid photo ID (i.e. driver’s license, student ID card) to itservicedesk@ufv.ca . Also include your student ID number, alternative email address, and a phone number where you can be reached. The Service Desk will enable your account and provide you with a temporary password after verification.

How do I change my password?

Once you have successfully logged in with your temporary password, click on the Personal Information link located under the UFV Self-Service Links section to create your new password.

Your new password must be at least 8 characters and no more than 12 characters and should be a combination of lower and upper case letters, numbers, and special characters.

Please wait at least 10 minutes before using your new password for the first time.

What if I can’t remember my password or my account is disabled?

Check that the student number you have entered is correct. You can find this number on your student card. 

If your account is disabled or you require assistance resetting your password, please follow these steps:

1. In-person: bring a picture ID card to either location below:

  • IT Service Desk located at B241 on the Abbotsford campus
  • Office of the Registrar on the Abbotsford campus(B211) or the Chilliwack campus  (A1312)

2. Off-campus: Please email a copy of valid photo ID (eg. driver’s license,  student ID card) to itservicedesk@ufv.ca . Also include your student ID number, alternative email address, and a phone number where you can be reached. The Service Desk will enable your account and provide you with a temporary password after verification.

 What will the IT Service Desk do with the copy of my photo ID?

Once we have validated the copy of your photo ID, it will be permanently and securely removed from the system. It is only used for one-time validation to ensure the security of your myUFV account.

What if I've been locked out?

myUFV will suspend your account if it detects too many attempts to login with the wrong password.  When this happens, you will be locked out for 30 minutes only. You may try again after 30 minutes. If you are still unable to login, please contact the IT Service Desk.

myUFV 

myUFV is a portal where students can access their UFV student web services such as:

  • registration
  • viewing class grades
  • student email
  • access Blackboard
  • view campus announcements
  • access their online courses

Students can login to myUFV with their Student Account.


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Online Courses

Login Information

  • Log into a Blackboard Learn course at myclass.ufv.ca.
  • STUDENTS use their student number and their 8-12 digit myUFV password to log into an online course.
  • FACULTY use their their employee number and 6-digit myUFV password to log into an online course.
  • If you are on a UFV campus, make sure you use the Eduroam option to connect through wireless to a Blackboard Learn online course.
  • You can also log into myUFV and choose the My Courses channel to:
    • View their course schedules, homepages, and course material,
    • Email instructors, communicate with classmates, and
    • Access UFV online courses.

Online Help

If you are having difficulties using Blackboard Learn, please check your web browser compatibility and choose a browser that is certified for best results. You can check your compatibility by:

For general online course information, please go to www.ufv.ca/online.


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Student Network Files

Students have access to the following drives:

  • R: drive - Student's personal storage space - students can add, modify, and delete files
  • Q: drive - Files uploaded by instructors - students can only read files, but can save the files to a different drive, such as their R: drive
  • P: drive - public storage space - students can add, modify, and delete files

How to access student network drive:

Off-campus: Students can access their UFV network drives by going to:

       1. gateway.ufv.ca; or

       2. my.ufv.ca

    • Login to myUFV using your student ID and password (see myUFV Accounts)
    • Click on the Online Services tab
    • Under Network Files, click on myFiles

 


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Student Email 

How to Access Student Email:

Students can access their email by logging into their myUFV account using their student ID number and password.

Email Format

  • Firstname.Lastname@student.ufv.ca
    • Example: Mary.Smith@student.ufv.ca
  • Note:Common names may have sequence numbers added to email address
    • Example: Mary.Smith1@student.ufv.ca

 


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UFV wifiWireless Access

eduroam logo

at UFV‌‌

 

eduroam is now available at UFV! Go to eduroam.ufv.ca for your wireless connection!

 

Printing in a UFV computer lab

Step 1: Obtain a Campus Card

  • ‌Students must first obtain a Campus Card from the card office.
  • Dates, times, and campus locations are listed on the Campus Card website at the start of each semester.

Step 2: Load money onto the Campus Card

  • Students are required to pay $0.10 per page when using the lab printers.
  • Students must have appropriate funds on their card prior to printing in a computer lab.
  • Pre-load the printing and photocopying fund on the Campus Card in the card office, or at the Bookstore.
  • NOTE: Campus Cards used for printing in the computer labs ARE compatible with the photocopiers.

Step 3: Send print job to printer

  1. Send your print job from your computer as you would normally.
  2. Walk over to the nearest, working print station. (The printers are on a network so you may access your print job from another lab if the printer you are using is not functional or is out of paper.)
  3. Insert your Campus Card.
  4. Enter your username on the monitor beside the printer and click the OK button.
  5. You will see a list of your print job(s) on the screen. Use the mouse to select (click on) your print job.
  6. Click on PRINT and your print job will be sent to printer AND money will be deducted from your print card.

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Computer Use Policy

  • The Appropriate Use of Computing and Network Resources governs your use and access to UFV computers and network.
  • Please follow any posted rules or regulations in labs and report inappropriate computer use to IT Services.
  • Policy #14 can be found under the University Services section on the University Secretariat website at www.ufv.ca/secretariat/policies.

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ETS (Educational Technology Services)

ETS provides UFV students with a variety of easily accessible educational technologies, equipment, and services for enhancing their teaching and learning such as:

  • ETS equipment and services for audio/visual and new technologies. 
  • Video room
  • eRooms support
  • myClass (Blackboard)
  • Workshops through Teaching & Learning (TLC) ufv.ca/tlc

For more detailed information, help, and support, go to ufv.ca/ets

 

Contact Information: 

  • Abbotsford campus: G104, Peter Jones Learning Commons (Library Building), 604-854-4546 
  • Chilliwack Education Park campus: A1205, Building A (Library), 604-702-2617

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Library User Web Services

My Library Account

  • Find out more about Library User Web Services and access your online UFV Library Account here.

Note: your library password is different from your myUFV and Computer Account.

UFV Library Hours and Locations

  • Find Library locations and hours here.

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Social Media

  • Marketing and Communications is responsible for social media: Twitter, Facebook, Flickr, YouTube, and UFV blogs.
  • Follow us on Twitter and like us on Facebook.


Universal Design and IT

  • UD (Universal Design) strives to provide a usable, welcoming, inclusive and independent learning environment and resources for students with a wide variety of characteristics.
  • Applications of UD in education includes the areas of instruction, services and policies, information technology and physical spaces.
  • At UFV, the Disability Resource Centre at is a key promoter of UD guidance.
  • The DRC provides options in adaptive technology in the areas of funding and application, software and hardware.
  • For more information, please visit the DRC website at http://www.ufv.ca/disabilityservices/

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IT Systems & Services Status

Unexpected Outages

Unexpected outage information notices and updates can be found on the IT Services Unscheduled Outage webpage. You can also find updates here:

Scheduled Maintenance

IT Services' scheduled outages occur for updates and upgrades and may cause interruptions to services. These outages can be found on the IT Services Events webpage.


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Contact us

IT Service Desk

  • Email itservicedesk@ufv.ca
  • Phone 604.864.4610
  • Toll Free(Canada) 1-888-504-7441 Extension:4610
  • Visit IT Service Desk office at Abbotsford B241
  • Fall and Winter Semester IT Service Desk Hours
    • 8 am - 8:00 pm Monday, Tuesday, Wednesday, Thursday
    • 8 am - 4:30 pm Friday
    • Closed Saturday and Sunday
  • Summer Semester hours
    (Begins the Tuesday of the 3rd week after semester start)
    • 8 am - 4:30 pm Monday - Friday
    • Closed Saturday and Sunday

Submit a Ticket

  • Go to itservicedesk.ufv.ca.
  • Students: login using your student number and your myUFV password.
  • Employees: login using your Employee Computer Account username and password.
  • Please provide your full name, student number, phone number and details of your enquiry.

Knowledge Base

  • Search the IT Service Desk Knowledge Base for self help with common UFV computer-related problems and questions.
  • No login is required.

Follow Us

‌Information Technology Services - UFV ‌@ITServices_UFV


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Photocopying

  • Campus Cards used for printing in the computer labs ARE compatible with the photocopiers.
  • Pre-load your Campus Card with funds at these two main UFV locations:

Locations of photocopiers

  • Abbotsford
    • The UFV Library
    • In the Residence in the hallway
    • G-104 in ETS (Educational Technology Services) has a color machine and all copies color or black and white are $0.35
  • Chilliwack
    • The UFV Library
    • The study lab on the second floor 2115
  • Hope
    • In the hallway

Copyright Rules

Print Services Division

  • Print Services main office is located in Chilliwack W101 with a Quick Print Services office in Abbotsford in D-122A.

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