This certificate will prepare students to assume the
role of dental office receptionists. The program is designed to meet the
requirements of dental offices and clinics in the Fraser Valley.
Program objectives
Skills and knowledge covered include:
Role and responsibilities of the dental receptionist
Familiarization of tooth anatomy, dental terminology, and dental procedures
Understanding of dental fee guides, codes, insurance companies and billing
procedures
Management of dental payment plans and estimates
Booking and maintaining dental appointments and recall system
Dental office procedures
Working knowledge of dental computer software
Effective oral and written communication skills
Entrance requirements
Completion of Grade 12 or equivalent.
30 net wpm typing speed (attach copy of certification).
Successful interview with program instructor.
Proficient use of the English language. (See English language proficiency requirement section of the calendar for details on this requirement.) A final grade of C+ or better in English 12 (see Note), or a CPT (Composition Placement Test) score of 48 or
better or successful completion of ESL (English as a Second Language) course
level 80 English meets the English language proficiency requirement.
Note:
English 12 equivalent courses include English 12 First Peoples, English Literature 12, AP English, and IB English A (standard level or higher level).
Willingness to undergo a security record check.
Recommended skills and attributes
Good communication and people skills.
Flexibility in work schedule and in assuming tasks.
Ability to work as a team member.
Ability to take initiative and assume
responsibility.
Ability to work under pressure and stressful
situations.
Knowledge of basic office skills.
When to apply
Applications are accepted on a continuous basis throughout the year. Qualified applicants are considered for the next intake in which there is space. See Continuous application process for more information.
2. Attach all required documentation and submit the
completed application package to the Continuing Education department.
3. Pending seat availability, applicants who have provided complete applications will be contacted by telephone to arrange for an interview. Admission to this program is dependent on a successful interview with the program instructor.
Fees and additional costs
For current program fees, please refer to ufv.ca/dor.
Financial aid
Financial aid is available from a variety of sources.
For more information, contact the Financial Aid and Awards office at either the Abbotsford
or Chilliwack campus. There are also a variety of bursary applications available
from the Financial Aid and Awards offices.
Student evaluation
Students will be evaluated for each course in the
program on classroom participation, classroom assignments, study projects,
practica, and by examination. Students must maintain a grade percentage of 85%
and an attendance record of 90% in each course to participate in the practicum.
Successful completion of both theory and practicum must be achieved to obtain
the certificate.
Challenge policy
Students challenging components are required to pay the
full tuition fee prior to examination. (Based on UFV's Course Challenge policy.)
Workload
In addition to classroom activities, students will be
required to study and prepare some assignments outside of class for
approximately three to six hours per week.
Program format
Classes are Monday through Thursday, from 9 a.m. to 4
p.m., in the Fall semester.
For more information
Contact Continuing Education at 604-851-6324, or 604-504-7441 local 6324, or toll-free (within Canada) 1-888-504-7441 local 4626, or continuingeducation@ufv.ca.
