This page lists known T4 issues, bugs, and temporary workarounds.
If you are experiencing a T4 issue that is not listed on this page, please open a ticket with the ITS department to report it.
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This page lists known T4 issues, bugs, and temporary workarounds.
If you are experiencing a T4 issue that is not listed on this page, please open a ticket with the ITS department to report it.
If you access the Media Library from the T4 menu (Content > Media Library), the Media categories section on the left-hand side of the screen may display the following message indefinitely: “ Loading, please wait…”.
If you experience this issue, please try the following workarounds:
Click on 'Categorised' to get the Library to load.
Upload your assets (PDFs, images) from a content block. If you are not sure how to access the Media Library from a content block, follow the step described in the Add images to a page article in the T4 knowledgebase.
Use Firefox browser. While we are seeing this issue in Firefox as well, it seems to be far less frequent than in Edge or Chrome.
In the Media Library, perform a search (enter any word in the search field), then press your browser’s ‘back’ button. This will cause the Media Library categories to load.
Note: if you choose this last solution, you will need to perform these two steps each time you need to access the Media Library.
