Customer service

Strong written and verbal English skills

30 hours

Designed for those with no previous bank training, this course teaches you the basic skills needed to become a bank teller, including banking terms, products and services, operating cash and balancing, and customer relations.

1. Understand the role and responsibilities of a service representative
2. Compare the products and services offered by financial institutions
3. Correctly outline basic financial transactions procedures
4. Identify types of fraud and how they can be avoided
5. Discuss the importance and benefits of providing good customer service

12 hours

Learn how to foster positive relationships with customers and handle inquiries or complaints. Get hands-on training on user-friendly alphanumeric electronic cash registers.

1. Describe indicators for, and identify counterfeit currency
2. Describe customer service behaviours and strategies
3. Explain how to serve difficult customers
4. Use electronic and touch screen cash registers
5. Identify different methods of payment
6. Explain taxation and exemption
7. Explain and contrast internal and external theft
8. List loss prevention strategies

12 hours

Get introduced to the principles of providing a quality service experience in the workplace, and learn how to deliver exceptional customer service. Beef up your knowledge of workplace communication, problem solving, customer and employer expectations, and more.

Upon successful completion of this course, students will know:

• Basic customer service, communication and teamwork skills – some of the key 21^st century skills
• Relationships between service quality, customer experience, and business objectives
• The importance of front-line employees in service sector businesses
• Expectations from the point of view of customers, employers, and employees
• Communication etiquette and best practices
• Service recovery techniques
• Metrics used to assess customer experience and service quality