Corporate training

Customer service

Banking — Sales and Service

Prerequisite

Strong written and verbal English skills

Course length

30 hours

Description

Designed for those with no previous bank training, this course teaches you the basic skills needed to become a bank teller, including banking terms, products and services, operating cash and balancing, and customer relations.

Learning outcomes

  1. Understand the role and responsibilities of a service representative
  2. Compare the products and services offered by financial institutions
  3. Correctly outline basic financial transactions procedures
  4. Identify types of fraud and how they can be avoided
  5. Discuss the importance and benefits of providing good customer service


Customer Service and Cashier Training

Course length

12 hours

Description

Learn how to foster postive relationships with customers and handle inquiries or complaints. Get hands-on training on up-to-date, user friendly computerized touch screen and alphanumeric electronic cash registers.

Learning outcomes

  1. Describe indicators for, and identify counterfeit currency
  2. Describe customer service behaviours and strategies
  3. Explain how to serve difficult customers
  4. Use electronic and touch screen cash registers
  5. Identify different methods of payment
  6. Explain taxation and exemption
  7. Explain and contrast internal and external theft
  8. List loss prevention strategies


Superhost – Foundations of Service Quality

Course length

12 hours

Description

Get introduced to the principles of providing a quality service experience in the workplace, and learn how to deliver exceptional customer service. Beef up your knowledge of workplace communication, problem solving, customer and employer expectations, and more.

Learning outcomes

Upon successful completion of this course, students will know:

  • Basic customer service, communication and teamwork skills – some of the key 21st century skills
  • Relationships between service quality, customer experience, and business objectives
  • The importance of front-line employees in service sector businesses
  • Expectations from the point of view of customers, employers, and employees
  • Communication etiquette and best practices
  • Service recovery techniques
  • Metrics used to assess customer experience and service quality


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