Cancellations
- UFV Athletics and Campus Recreation reserve the right to cancel any event or program for any reason; in this case, a full refund will be issued with no administration charge.
- Cancellations by the department will be communicated via email and refunds will be processed.
General refund requests
To request a program refund based on the criteria below:
- All refunds are subject to an admin fee and will only be granted for the following reasons:
- Medical condition(s) or changes preventing the client from continued participation
- A client who is permanently moving 30km or further from the registered campus
- Changes in enrollment and/or employment status with the university
- Valid documentation pertaining to the reason for withdrawal (e.g. doctors note, proof of address change, etc.)
- Refunds will only be issued for the remaining portion(s) of unused services and/or memberships prior to their expiration date.
- Refund assessments are based on UFV policies, as well as the terms and conditions of your purchase, and may take up to 2-3 weeks to process.
You must submit your refund request in writing:
Specific refund information
Memberships & passes
Merchandise
All programs, intramurals & leagues
Membership & passes
- Written notice received within 7 days of purchase will be considered for a refund.
- After 7 days, if the refund request is due to a medical reason, a doctor’s note may be required for full refund.
- Single-Use Drop-in passes are non-refundable.
Merchandise
- Returns or exchanges on clothing and merchandise can be made within 7 days of purchase.
- An original receipt must be presented and the tag must be intact. A refund will not be issued for items that have been worn, washed or stained.
All Programs, camps, intramurals & leagues
- Written notice received within 7 days of purchase will be considered for a refund.
- After 7 days, if the refund request is due to a medical reason, a doctor’s note may be required for full refund.
- All refund requests are subject to a $15 administration fee.
- Written notice received prior to 14 days of start date (or more) will be eligible for a refund, minus the administration fee.
- If the refund request is due to a medical reason a doctor’s note may be required for a refund request made with less than 14 days before the first day of the program.
- For camps that run multiple days: Once the program has started refunds will be pro-rated and a 50% refund will be issued.
