Frequently Asked Questions
Setting Up Your Travel Profile
- How do I log in to Concur?
- I've set up my profile, now what?
- What if I forget my username?
- What if I forget my password?
- What if my account gets locked or I forget my security question?
Booking Travel
- How do I book travel for myself? How do I book travel for others?
- Can Personal Travel be booked using the Concur Online Tool?
- What if I find cheaper airfare than that provided on Concur?
- How do I pay for my reservations?
- How can I cancel or make changes to a flight that has already been booked before traveling?
- How can I make changes to a flight that has already been booked during a trip?
- When I reserve a trip, will I receive an email?
- When the ticket is issued, will I receive an email?
- What is a travel credit?
- How are travel credits used?
- Do employees need to upload corporate discount codes into the Concur system?
- Are employees required to purchase the additional car rental insurance when booking a rental car for UFV business travel?
Program Overview
- What is Concur?
- Do I have to book through Vision Travel?
- If I am booking PD travel, do I have to book through Vision Travel?
Troubleshooting
- What if I forget my username?
- What if I forget my password?
- What if my account gets locked or I forget my security question?
- Why doesn't the system accept the Primary Airport I entered?
- Why doesn't the system accept Air Canada when I enter it in the Loyalty section?
- I received an error message saying that my company name isn't valid.
- Why doesn't my credit card get added?
- Why doesn't my loyalty card get added?
- Why doesn't my passport get added?
If your question has not been answered above and it is related to booking travel, please contact a Vision travel advisor at 1-844-905-3824 (select option 1). If it is outside of business hours, please call 1-844-905-3824 (select option 4).
For questions not directly related to the Vision Travel-Concur online booking system, please contact your Financial Analyst & Liaison at travel@ufv.ca.