You are responsible for all transactions until the card is reported lost or stolen. To report your lost or stolen card call the Campus Card office at 1-888-504-7441 ext. 4176 or email us at firstname.lastname@example.org. Once notified, the card office will freeze your Cascade Cash and or meal plan accounts. Balances will be transferred to your replacement card. You can also contact Security at 1-855-239-7654 for lost and found items.
Baker House: residents must notify Residence Services immediately at 604-557-4063 to de-activate door access.
Replacement cards are issued, in-person, to the cardholder only and are available from the Campus Card office.
When a Campus Card is returned to the card office an email is sent to the student or employee's UFV email. Cardholders are advised where their card can be picked up. Unclaimed cards are destroyed after a two week holding period. If you still can't find your card a $10 replacement fee applies (prices are subject to change).
Check the expiry date on the front of your card. Make sure you are enrolled and accepted in at least one course in the current semester. Bring your expired card along with a valid government issued photo ID to the card office. No fees apply to replace an expired card. Remaining balances on your expired card will be transferred onto your new card.
If your card is damaged due to cardholder handling a $10 replacement fee applies (prices are subject to change).
Any defective card will be replaced free of charge.